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Limbi vorbite : Romanian Pozitia : QR16133 - Reservations and Call Center Agent (Chinese Speakers) | Discover Qatar | Doha
Detalii companie : Qatar Airways
Tara Qatar
Oras Doha, Qatar
Responsibilities: In this role you will assist in encoding and confirming reservations of customers, sell tickets, tours and packages. You will serve customers professionally through telephone in order to achieve customer satisfaction, generate revenue and take all possible measures to avoid loss of revenue. ACCOUNTABILITIES INCLUDE: * Respond to customer queries over the telephone, email, fax and web chat * Sell, up-sell and cross-sell Discover Qatar products and services to the customers * Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage. Issue and re-issue of tickets, process refunds. Support travel agencies for reservations related activities. * Complete Fraud Prevention checks. * Make outbound calls to customers to provide information as and when it is required. * Handle multi products and services as required by the organization after the necessary training has been provided * Provide personalized customer service at the highest level * Escalate problematic cases to the management * Support the preparation and implementation of action plans, which increase reservation sales and associated business * Perform other department duties related to his/her position as directed by the Head of the Department
Required skills: To be successful in this role, you will have a High School Diploma and preferably with IATA or Airline Basic Tariff course. You will have minimum experience of 2 years in a similar role. You should have the ability to work independently, as well as function as part of a team. Must have the ability to work under pressure with little supervision in a fast paced environment, be able to juggle multiple tasks simultaneously. You should have a good knowledge of World Geography.   Notes: 1. Resume / CV 2. Copy of Passport 3. Copy of Highest Educational Certificate 4. NOC (Qatar Airways Group Employees Only)
QR16133 - Reservations and Call Center Agent (Chinese Speakers) | Discover Qatar | Doha ,
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QR16133 - Reservations and Call Center Agent (Chinese Speakers) | Discover Qatar
reservations sell issue highest make revenue tickets telephone qatar
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QR16133 - Reservations and Call Center Agent (Chinese Speakers) | Discover Qatar | Doha


Schimba limba

English


Fisa post
Tip de angajare Nu este specificat.

Salariu estimat Nu este specificat.

Tara Qatar

Oras Doha

Responsibilities:
In this role you will assist in encoding and confirming reservations of customers, sell tickets, tours and packages. You will serve customers professionally through telephone in order to achieve customer satisfaction, generate revenue and take all possible measures to avoid loss of revenue.

ACCOUNTABILITIES INCLUDE:

* Respond to customer queries over the telephone, email, fax and web chat
* Sell, up-sell and cross-sell Discover Qatar products and services to the customers
* Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage. Issue and re-issue of tickets, process refunds. Support travel agencies for reservations related activities.
* Complete Fraud Prevention checks.
* Make outbound calls to customers to provide information as and when it is required.
* Handle multi products and services as required by the organization after the necessary training has been provided
* Provide personalized customer service at the highest level
* Escalate problematic cases to the management
* Support the preparation and implementation of action plans, which increase reservation sales and associated business
* Perform other department duties related to his/her position as directed by the Head of the Department

Required skills:
To be successful in this role, you will have a High School Diploma and preferably with IATA or Airline Basic Tariff course. You will have minimum experience of 2 years in a similar role. You should have the ability to work independently, as well as function as part of a team. Must have the ability to work under pressure with little supervision in a fast paced environment, be able to juggle multiple tasks simultaneously. You should have a good knowledge of World Geography.

 

Notes:

1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate
4. NOC (Qatar Airways Group Employees Only)


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Recrutor Logo-ul companiei

Qatar Airways
Detalii companie
Companie Your Name
Qatar Airways Nu este specificat.
Adresa Tara
P.O.Box 22550 Doha, Qatar, Qatar
Telefon Fax
-ascuns- -ascuns-
Pagina web Adresa e-mail
http://www.qatarairways.com -ascuns-


Introduction
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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