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Language : Français Intitulé du poste : : Analyst, Agency and Risk Management
Coordonnées de l`entreprise : IATA
Pays : Switzerland
Ville: Amsterdam
Responsabilités: Support the process for all Agency Risk management elements of the Operation including monitoring of agent sales surges, Financial Assessments, Reviews, Financial Securities and related tasks and deliverables; Support the Agency Risk Management process, including making required changes as needed in all associated systems; Provide support to agents and field offices on all Agency Risk Management related matters; Perform Risk Management processes including irregularities / Risk Events, suspension, defaults, termination and reinstatements; Take timely actions on critical activities concerning Agency risk and compliance; Support to agents and field offices to expedite the reinstatement process, continuous follow up on matters; Compiling information on subject issues and improvements to Quality Management; Coordinating and assisting in ad-hoc projects pertaining to Agency Management or other related assignments; Processing applications received for NEW, and administering changes in a timely manner; Detecting changes in Agencies, and following up to complete the appropriate change process; Handling requirements as per Passenger / Cargo Agency Rules in PCIDSS / DGR / Cargo Agency Vouchers; and Processing issuance of non-Accredited codes – GSA/ MSO/ CASS Associates. Qualifications: University degree in Business Administration or a related field; Experience in a business support function, preferably in a multicultural/commercial environment; Excellent organisational and customer service skills; Ability to work effectively in a dynamic, fast-paced and highly demanding environment while meeting tight deadlines; Ability to set priorities, and work with speed with a strong customer focus and a high level of drive and energy; Excellent IT skills including MS office (especially Excel); and Excellent written/verbal communication skills in English (knowledge and fluency of an additional Asian language would be a distinct advantage). As IATA is servicing customers and members throughout the region(s), candidates must be willing to work in dedicated shifts, possibly on weekends or official public holidays. Compensation applies in accordance with the local Conditions of Employment. ------------------------- At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are: * Act with integrity and uphold our standards * Think strategically in support of the global big picture * Partner and manage to create high performing teams * Putting people first by acting with a simple human touch Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.
Expérience requise: Reporting to the Manager, Agency and Risk Management, the incumbent will be responsible for supporting the management of the Agency Management (AGM) and Agency Risk Management (ARM) service processes for the assigned countries in the Asia-Pacific Region.
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Analyst, Agency and Risk Management ,
agency management risk iata field offices changes organization management  environment cargo matters timely agents
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Intitulé du poste :

Analyst, Agency and Risk Management


Langue requise pour l`emploi :

English


Détails sur poste
Type d`emploi : Not Specified

Éventail de salaire : Not Specified

Pays : Singapore

Ville: Singapore

Responsabilités:
Support the process for all Agency Risk management elements of the Operation including monitoring of agent sales surges, Financial Assessments, Reviews, Financial Securities and related tasks and deliverables;
Support the Agency Risk Management process, including making required changes as needed in all associated systems;
Provide support to agents and field offices on all Agency Risk Management related matters;
Perform Risk Management processes including irregularities / Risk Events, suspension, defaults, termination and reinstatements;
Take timely actions on critical activities concerning Agency risk and compliance;
Support to agents and field offices to expedite the reinstatement process, continuous follow up on matters;
Compiling information on subject issues and improvements to Quality Management;
Coordinating and assisting in ad-hoc projects pertaining to Agency Management or other related assignments;
Processing applications received for NEW, and administering changes in a timely manner;
Detecting changes in Agencies, and following up to complete the appropriate change process;
Handling requirements as per Passenger / Cargo Agency Rules in PCIDSS / DGR / Cargo Agency Vouchers; and
Processing issuance of non-Accredited codes – GSA/ MSO/ CASS Associates.

Qualifications:

University degree in Business Administration or a related field;
Experience in a business support function, preferably in a multicultural/commercial environment;
Excellent organisational and customer service skills;
Ability to work effectively in a dynamic, fast-paced and highly demanding environment while meeting tight deadlines;
Ability to set priorities, and work with speed with a strong customer focus and a high level of drive and energy;
Excellent IT skills including MS office (especially Excel); and
Excellent written/verbal communication skills in English (knowledge and fluency of an additional Asian language would be a distinct advantage).

As IATA is servicing customers and members throughout the region(s), candidates must be willing to work in dedicated shifts, possibly on weekends or official public holidays. Compensation applies in accordance with the local Conditions of Employment.

-------------------------

At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:

* Act with integrity and uphold our standards
* Think strategically in support of the global big picture
* Partner and manage to create high performing teams
* Putting people first by acting with a simple human touch

Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.

Expérience requise:
Reporting to the Manager, Agency and Risk Management, the incumbent will be responsible for supporting the management of the Agency Management (AGM) and Agency Risk Management (ARM) service processes for the assigned countries in the Asia-Pacific Region.


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Introduction
Welcome to IATA Human Capital

At IATA, we are putting our people at the centre of the business agenda. Over the past few years, the air transport industry has met several challenges. In order to ensure its success, it had to simplify the way it does business.

In that context, IATA is looking for people who:

* Can adapt quickly to a changing environment
* Are team players
* Are results-oriented
* Value excellence in customer-service

At IATA, we are working hard at providing our employees with a great working and learning environment. Here are some of our Human Capital priorities for 2007:

* Reviewing our organisational structure creatively and professionally
* Attracting, selecting and retaining the best employees
* Helping our employees go through changes by increasing our focus on management development and improving our internal communications
* Maintaining a results-driven corporate culture by directly measuring achienvements against accountabilities and behaviours.

As some of our Members and partners, we have gone through an extensive re-engineering of the ways we manage our staff.

In 2003, we introduced new staff selection process, performance assessment and rewards systems.

In 2004, we improved our structure to make IATA a well-integrated organisation by introducing the matrix model. Our goal was to facilitate cross-divisional collaboration and circulation of best practices.

In 2005, we reviewed our organisational design to reduce the number of layers and broaden the span of control. Additionally, we developed a dynamic sales organisation and culture.

In 2006, we consolidated European regional offices into one unique hub and drove staff development from simply training to focus on a leadership & learning role.

Also, in cooperation with Dr. Noel Tichy of the University of Michigan School of Business, we have successfully launched the IATA Change Leadership (ICL) and the IATA Leadership Development Programme (ILDP), which act as incubators for preparing the next generation of IATA leaders.

Additionally, the IATA Internship Programmes (IIP) allows us to attract and develop - on a worldwide basis - the best among young talents interested in joining the air transport industry.
If you share our values and are up to the challenge, please visit our Career section to find out about our job opportunities or submit your application for the Internship programme.
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