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Language : Français Intitulé du poste : : QR17779 - Customer Relations Officer | Qatar Airways | Beijing
Coordonnées de l`entreprise : Qatar Airways
Pays : Qatar
Ville: Doha, Qatar
Responsabilités: In this role, you will be responsible for the management of Customer Relations within the area of responsibility, delivering the highest level of customer service to customers who have experienced a service failure.  You will coordinate feedback and recommend solutions to underperformance of QR services. Specific accountabilities include: * Investigates and analyses all customer complaints from all communication channels available * Responds to customers in a timely manner according to local legislation * Utilises and communicates management information and performance data, to ensure delivery of an effective operation and maximise customer retention * Manages a comprehensive database of customer feedback and generate reports * Recommends level of compensation for service recovery and settlement of complaints according to QRs internal policies and procedures * Interactions with Airport Stations in all QR network, Legal Department and Customer Relations Team at Head Office * Represents QR when required on hearing at Court  
Expérience requise: To be effective in this role, you will need a Bachelor’s Degree combined with experience in the Travel industry.  You will need to have sound commercial acumen and be able to spot and interpret market trends.  Excellent interpersonal and conflict resolution skills and sound decision making and problem solving skills are required. You will need to be fluent (written and spoken) in English to perform this role.   Notes: 1. Resume / CV
QR17779 - Customer Relations Officer | Qatar Airways | Beijing ,
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QR17779 - Customer Relations Officer | Qatar Airways | Beijing ,
effective sound according complaints relations feedback management
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Intitulé du poste :

QR17779 - Customer Relations Officer | Qatar Airways | Beijing


Langue requise pour l`emploi :

English


Détails sur poste
Type d`emploi : Not Specified

Éventail de salaire : Not Specified

Pays : China

Ville: Beijing

Responsabilités:
In this role, you will be responsible for the management of Customer Relations within the area of responsibility, delivering the highest level of customer service to customers who have experienced a service failure.  You will coordinate feedback and recommend solutions to underperformance of QR services.

Specific accountabilities include:

* Investigates and analyses all customer complaints from all communication channels available
* Responds to customers in a timely manner according to local legislation
* Utilises and communicates management information and performance data, to ensure delivery of an effective operation and maximise customer retention
* Manages a comprehensive database of customer feedback and generate reports
* Recommends level of compensation for service recovery and settlement of complaints according to QRs internal policies and procedures
* Interactions with Airport Stations in all QR network, Legal Department and Customer Relations Team at Head Office
* Represents QR when required on hearing at Court

 

Expérience requise:
To be effective in this role, you will need a Bachelor’s Degree combined with experience in the Travel industry.  You will need to have sound commercial acumen and be able to spot and interpret market trends.  Excellent interpersonal and conflict resolution skills and sound decision making and problem solving skills are required.

You will need to be fluent (written and spoken) in English to perform this role.

 

Notes:

1. Resume / CV


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Qatar Airways
Coordonnées de l`entreprise
Nom de l`entreprise: Personne à contacter
Qatar Airways Not Specified
Adresse : Pays :
P.O.Box 22550 Doha, Qatar, Qatar
Téléphone Fax :
caché caché
Page Web de l`entreprise: Adresse email :
http://www.qatarairways.com caché


Introduction
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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