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Language : Français Intitulé du poste : : QR16483 - Airport Services Duty Officer | Qatar Airways | Cardiff
Coordonnées de l`entreprise : Qatar Airways
Pays : Qatar
Ville: Doha, Qatar
Responsabilités: We are looking for a customer focused individual with strong leadership and commercial acumen to join our Ground Services Team based at Cardiff as an Airport Services Duty Officer. Reporting through to the Airport Services Manager you will lead your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5 star service we are renowned for  Role accountabilities: * Lead the team and oversee daily activities to ensure a high standard of service delivery * Establish the team objectives and priorities ensuring these are aligned to the business * Provide input and recommendations to improve the effectiveness of the daily operation    * Ensure all passenger and aircraft handling practices conform to safety and security measures * Conduct spot checks to ensure adequate  standards are maintained and conduct audits with the handling company   * Resolve customer complaints effectively liaising on a daily basis with all departments to provide resolution for complaint handling * Conduct breifing sessions for the shift * Compile a detailed station handling report * Prepare the monthly performance audit * Financial accountability across petty case expenditure     
Expérience requise: The successful candidate will ideally have: * A bachelor degree or equivalent combined with 4 years of job-related experience specifically within a supervisory role for an airline or within the airport environment Notes: 1. Resume / CV
QR16483 - Airport Services Duty Officer | Qatar Airways | Cardiff ,
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QR16483 - Airport Services Duty Officer | Qatar Airways | Cardiff ,
handling conduct daily airport
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Intitulé du poste :

QR16483 - Airport Services Duty Officer | Qatar Airways | Cardiff


Langue requise pour l`emploi :

English


Détails sur poste
Type d`emploi : Not Specified

Éventail de salaire : Not Specified

Pays : Not Specified

Ville: Cardiff

Responsabilités:
We are looking for a customer focused individual with strong leadership and commercial acumen to join our Ground Services Team based at Cardiff as an Airport Services Duty Officer. Reporting through to the Airport Services Manager you will lead your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5 star service we are renowned for 

Role accountabilities:

* Lead the team and oversee daily activities to ensure a high standard of service delivery
* Establish the team objectives and priorities ensuring these are aligned to the business
* Provide input and recommendations to improve the effectiveness of the daily operation   
* Ensure all passenger and aircraft handling practices conform to safety and security measures
* Conduct spot checks to ensure adequate  standards are maintained and conduct audits with the handling company  
* Resolve customer complaints effectively liaising on a daily basis with all departments to provide resolution for complaint handling
* Conduct breifing sessions for the shift
* Compile a detailed station handling report
* Prepare the monthly performance audit
* Financial accountability across petty case expenditure 

 

 

Expérience requise:
The successful candidate will ideally have:

* A bachelor degree or equivalent combined with 4 years of job-related experience specifically within a supervisory role for an airline or within the airport environment

Notes:

1. Resume / CV


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Qatar Airways
Coordonnées de l`entreprise
Nom de l`entreprise: Personne à contacter
Qatar Airways Not Specified
Adresse : Pays :
P.O.Box 22550 Doha, Qatar, Qatar
Téléphone Fax :
caché caché
Page Web de l`entreprise: Adresse email :
http://www.qatarairways.com caché


Introduction
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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