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Language : Français Intitulé du poste : : QR16481 - Senior Airport Services Agent | Qatar Airways | Cardiff
Coordonnées de l`entreprise : Qatar Airways
Pays : Qatar
Ville: Doha, Qatar
Responsabilités: We are looking for a Senior Airport Services Agent to join our team in Cardiff. You will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per QR’s commercial and safety standards and procedures. You will monitor all gates and check in activities ensuring accurate services oriented acceptance and boarding acceptance. You will ensure smooth handling of customer service at the station and liaise with ramp and GHA staff and support the Airport Services Supervisor in all areas. As the first personal contact between the Airline and its customers you will portray the Qatar Airways image to the highest standard ensuring that the passengers receive total quality service at all times.
Expérience requise: To be successful in this role you will require a minimum of 3 years experience in a customer service role of which at least 1 year must be within airport operations of a leading airline.  You will need good knowledge and working experience on the ALTEA and AMADEUS systems. You will have the ability to effectively manage mishandled services, including service recovery situations with customers. Exposure to Baggage Claims procedures & working knowledge of World Tracer will be a definite advantage. Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling are required. A pleasant personality and willingness to work in shifts is essential. Excellent communications skills in spoken/ written English  is essential with good interpersonal skills and proficiency in computer applications. You must currently be eligible to live and work in the United Kingdom.   *Please note that shortlisted applicants will be invited for interviews early February.   Notes: 1. Resume / CV
QR16481 - Senior Airport Services Agent | Qatar Airways | Cardiff ,
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QR16481 - Senior Airport Services Agent | Qatar Airways | Cardiff ,
airport handling passenger airline boarding passengers check acceptance
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Intitulé du poste :

QR16481 - Senior Airport Services Agent | Qatar Airways | Cardiff


Langue requise pour l`emploi :

English


Détails sur poste
Type d`emploi : Not Specified

Éventail de salaire : Not Specified

Pays : Not Specified

Ville: Cardiff

Responsabilités:
We are looking for a Senior Airport Services Agent to join our team in Cardiff. You will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per QR’s commercial and safety standards and procedures.

You will monitor all gates and check in activities ensuring accurate services oriented acceptance and boarding acceptance. You will ensure smooth handling of customer service at the station and liaise with ramp and GHA staff and support the Airport Services Supervisor in all areas.

As the first personal contact between the Airline and its customers you will portray the Qatar Airways image to the highest standard ensuring that the passengers receive total quality service at all times.

Expérience requise:
To be successful in this role you will require a minimum of 3 years experience in a customer service role of which at least 1 year must be within airport operations of a leading airline. 

You will need good knowledge and working experience on the ALTEA and AMADEUS systems. You will have the ability to effectively manage mishandled services, including service recovery situations with customers. Exposure to Baggage Claims procedures & working knowledge of World Tracer will be a definite advantage. Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling are required.

A pleasant personality and willingness to work in shifts is essential. Excellent communications skills in spoken/ written English  is essential with good interpersonal skills and proficiency in computer applications.

You must currently be eligible to live and work in the United Kingdom.

 

*Please note that shortlisted applicants will be invited for interviews early February.

 

Notes:

1. Resume / CV


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Recruteur Le Logo de l`entreprise

Qatar Airways
Coordonnées de l`entreprise
Nom de l`entreprise: Personne à contacter
Qatar Airways Not Specified
Adresse : Pays :
P.O.Box 22550 Doha, Qatar, Qatar
Téléphone Fax :
caché caché
Page Web de l`entreprise: Adresse email :
http://www.qatarairways.com caché


Introduction
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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