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Language : Français Intitulé du poste : : QR16492 - Reservations & Ticketing Supervisor | Qatar Airways | Lagos
Coordonnées de l`entreprise : Qatar Airways
Pays : Qatar
Ville: Doha, Qatar
Responsabilités: In this role, you will plan, supervise and support the reservation and ticketing agents in order to achieve optimal customer satisfaction and surpass the annual revenue targets.  You will also encourage teamwork, consistency of service and proper coordination.  Specific accountabilities include: * Supervise and motivate staff and ensure quality of work meets the Airline standard * Prepare staff roster to ensure proper distribution of manpower on weekly optimum utilization * Support the staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing, on a daily basis * Handling customer requirements and cases professionally * Handle Group and Travel Agency inquiries * Dealing with all mishandled passengers, NORECs, and DNBs as required each day * Briefing staff on a day to day basis and keeping them updated with relevant changes in the industry and for QR products and services  
Expérience requise: To be successful in this role, you will need a relevant Vocational, Tertiary or Trade qualification combined with a minimum of 4 years of job-related experience within the airline, travel or hospitality sectors.  A  minimum of 4 years' experience supervising staff is required and you will need to have completed a recognized IATA or Airline Advanced Passenger Tariff and Pricing Course and have a thorough knowledge in Pricing and Fares. Ideally, you will have detailed knowledge of a Computer Reservation System (eg. Amadeus) and be fluent in both English and Arabic languages (written and spoken).   Notes: 1. Resume / CV 2. Copy of Highest Educational Certificate 3. Copy of Passport 4. NOC (Qatar Airways Group Employees Only)
QR16492 - Reservations & Ticketing Supervisor | Qatar Airways | Lagos ,
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QR16492 - Reservations & Ticketing Supervisor | Qatar Airways | Lagos ,
airline basis pricing proper reservation ticketing supervise
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Intitulé du poste :

QR16492 - Reservations & Ticketing Supervisor | Qatar Airways | Lagos


Langue requise pour l`emploi :

English


Détails sur poste
Type d`emploi : Not Specified

Éventail de salaire : Not Specified

Pays : Nigeria

Ville: Lagos

Responsabilités:
In this role, you will plan, supervise and support the reservation and ticketing agents in order to achieve optimal customer satisfaction and surpass the annual revenue targets.  You will also encourage teamwork, consistency of service and proper coordination.

 Specific accountabilities include:

* Supervise and motivate staff and ensure quality of work meets the Airline standard
* Prepare staff roster to ensure proper distribution of manpower on weekly optimum utilization
* Support the staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing, on a daily basis
* Handling customer requirements and cases professionally
* Handle Group and Travel Agency inquiries
* Dealing with all mishandled passengers, NORECs, and DNBs as required each day
* Briefing staff on a day to day basis and keeping them updated with relevant changes in the industry and for QR products and services

 

Expérience requise:
To be successful in this role, you will need a relevant Vocational, Tertiary or Trade qualification combined with a minimum of 4 years of job-related experience within the airline, travel or hospitality sectors.  A  minimum of 4 years' experience supervising staff is required and you will need to have completed a recognized IATA or Airline Advanced Passenger Tariff and Pricing Course and have a thorough knowledge in Pricing and Fares.

Ideally, you will have detailed knowledge of a Computer Reservation System (eg. Amadeus) and be fluent in both English and Arabic languages (written and spoken).

 

Notes:

1. Resume / CV
2. Copy of Highest Educational Certificate
3. Copy of Passport
4. NOC (Qatar Airways Group Employees Only)


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Qatar Airways
Coordonnées de l`entreprise
Nom de l`entreprise: Personne à contacter
Qatar Airways Not Specified
Adresse : Pays :
P.O.Box 22550 Doha, Qatar, Qatar
Téléphone Fax :
caché caché
Page Web de l`entreprise: Adresse email :
http://www.qatarairways.com caché


Introduction
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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