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Language : Français Intitulé du poste : : QR16241 - Senior Reservations & Ticketing Agent | Qatar Airways | Jakarta
Coordonnées de l`entreprise : Qatar Airways
Pays : Qatar
Ville: Doha, Qatar
Responsabilités: In this role, you will provide a full service-oriented and professional reservations & ticketing service to all customers and travel businesses either through telephone calls or in person meetings.  You will achieve optimal customer satisfaction and achieve annual budget revenue targets. Specific accountabilities include: * Making and confirming reservations for passengers  * Ensuring calls are answered within three rings and maintain call duration of less than four minutes * Ensuring that 95% of calls are answered and that the abandoned call rate is less than 5%. * Maximising the number of bookings made in order to achieve departmental targets * Maximising customer satisfaction, service excellence and professionalism at all times towards clients * Effectively communicating the fares, policies and procedures to passengers by providing accurate information * Actioning group requests and staff travel requests as and when required by the Sales Team
Expérience requise: To be effective in this role, you will need a minimum of a High School Education. A recognised IATA/Airline Basic Tariff Course certification would be well regarded.  A minimum of two years of experience in a similar role would be ideal.  You will need excellent geographical knowledge, mathematical/calculation skills combined with an excellent telephone manner and superior customer service capability. English language fluency (written and spoken) is a requirement for this role. Notes: 1. Resume / CV 2. NOC (Qatar Airways Group Employees Only)
QR16241 - Senior Reservations & Ticketing Agent | Qatar Airways | Jakarta ,
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QR16241 - Senior Reservations & Ticketing Agent | Qatar Airways | Jakarta ,
achieve calls less maximising requests call targets telephone satisfaction reservations answered
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Intitulé du poste :

QR16241 - Senior Reservations & Ticketing Agent | Qatar Airways | Jakarta


Langue requise pour l`emploi :

English


Détails sur poste
Type d`emploi : Not Specified

Éventail de salaire : Not Specified

Pays : Indonesia

Ville: Jakarta

Responsabilités:
In this role, you will provide a full service-oriented and professional reservations & ticketing service to all customers and travel businesses either through telephone calls or in person meetings.  You will achieve optimal customer satisfaction and achieve annual budget revenue targets.

Specific accountabilities include:

* Making and confirming reservations for passengers 
* Ensuring calls are answered within three rings and maintain call duration of less than four minutes
* Ensuring that 95% of calls are answered and that the abandoned call rate is less than 5%.
* Maximising the number of bookings made in order to achieve departmental targets
* Maximising customer satisfaction, service excellence and professionalism at all times towards clients
* Effectively communicating the fares, policies and procedures to passengers by providing accurate information
* Actioning group requests and staff travel requests as and when required by the Sales Team

Expérience requise:
To be effective in this role, you will need a minimum of a High School Education. A recognised IATA/Airline Basic Tariff Course certification would be well regarded.  A minimum of two years of experience in a similar role would be ideal.  You will need excellent geographical knowledge, mathematical/calculation skills combined with an excellent telephone manner and superior customer service capability.

English language fluency (written and spoken) is a requirement for this role.

Notes:

1. Resume / CV
2. NOC (Qatar Airways Group Employees Only)


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Qatar Airways
Coordonnées de l`entreprise
Nom de l`entreprise: Personne à contacter
Qatar Airways Not Specified
Adresse : Pays :
P.O.Box 22550 Doha, Qatar, Qatar
Téléphone Fax :
caché caché
Page Web de l`entreprise: Adresse email :
http://www.qatarairways.com caché


Introduction
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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