Aviation Job Search - from the best companies in the world.
career builder, aviation jobs for pilots, cabin crew, support team. Companies - post a job, search the employee database, request candidate search, use our premium membership.
Aviation Recruitment and Aviation Jobs
What you can find at our website: Jobsearch for candidates - copy and paste your CV, receive jobs by email, apply for jobs view examples of Aviation Jobs
Job Search | Aviation News | About Us | Candidates - Add Your Resume | Recruiters - Post a Job | Sitemap |

Language : Français Intitulé du poste : : QR16150 - Baggage Services Agent | Qatar Airways | London
Coordonnées de l`entreprise : Qatar Airways
Pays : Qatar
Ville: Doha, Qatar
Responsabilités: The ideal candidate will provide assistance to passengers whose baggage is mishandled, issue reports, trace and endeavor to restore the missing baggage to the rightful owners immediately. Ensuring that QR meets common goals and targets set by Heathrow Airport Limited while maintaining consistent high quality services to Qatar Airways Customers.  In this role, you will ensure to achieve customer satisfaction while maintaining consistent high quality services to Qatar Airways customers.   Specific accountabilities include: * The main purpose of this role is perform all operational tasks at arrival and transfer of baggage area. * Investigate and settle all baggage claims. * Monitor monthly invoices and maintain filing systems for claims. * Prepare monthly baggage report for CBCO review and baggage prorate purposes. * Creation of missing bag reports – Property Irregularity Reports. * Monitor belt / carousel to ensure all customers are assisted at the reclaim area. * Highlight if any belt discrepancies to the Senior’s/ Supervisors. * Follow up on mishandled cases, contacting customers and update pending cases and follow ups required. * Handle call centre with professionalism and follow etiquette to facilitate good customer services. * Handle damage bag / open bags / tag-less bags / unauthorised bags / wrong k-edits / cross tagging bags etc. * Handle DG items within checked in baggage. * Other duties assigned by the supervisor’s / seniors.
Expérience requise: You must be a High School graduate, preferred with a Tertiary or Trade Degree and have a minimum of 2 years customer services experience ideally in baggage services or within the airline industry.  Knowledge of World Tracer and MS Office will be an advantage. In addition, if you possess genuine customer service, good communication in the English language (Arabic an Advantage) and if you have a positive attitude, this is your opportunity for career development in a 5 –Star Airline!     Notes: 1. Resume / CV 2. NOC (Qatar Airways Group Employees Only) 3. Copy of Passport
QR16150 - Baggage Services Agent | Qatar Airways | London ,
Connectez-vous:
Connectez-vous
Nom d`utilisateur
Mot de passe

Best Aviation Jobs

For Candidates
Register Free
Alertes des offres par email
Job Search
View All Jobs
Add Resume
For Recruiters
Post Jobs
View Resumes
Latest Resumes by E-Mail
Ask for Candidate Search
Crew Recruitment Days
Advertise with us
Top Job Offers:
Top Job Offers:
Today`s Survey:

Yes
No
Not sure
» Results
 Français
QR16150 - Baggage Services Agent | Qatar Airways | London ,
baggage bags airways qatar follow handle advantage airline belt cases area missing mishandled while maintaining
Share this job
Intitulé du poste :

QR16150 - Baggage Services Agent | Qatar Airways | London


Langue requise pour l`emploi :

English


Détails sur poste
Type d`emploi : Not Specified

Éventail de salaire : Not Specified

Pays : Not Specified

Ville: London

Responsabilités:
The ideal candidate will provide assistance to passengers whose baggage is mishandled, issue reports, trace and endeavor to restore the missing baggage to the rightful owners immediately. Ensuring that QR meets common goals and targets set by Heathrow Airport Limited while maintaining consistent high quality services to Qatar Airways Customers.
 In this role, you will ensure to achieve customer satisfaction while maintaining consistent high quality services to Qatar Airways customers.

 

Specific accountabilities include:

* The main purpose of this role is perform all operational tasks at arrival and transfer of baggage area.
* Investigate and settle all baggage claims.
* Monitor monthly invoices and maintain filing systems for claims.
* Prepare monthly baggage report for CBCO review and baggage prorate purposes.
* Creation of missing bag reports – Property Irregularity Reports.
* Monitor belt / carousel to ensure all customers are assisted at the reclaim area.
* Highlight if any belt discrepancies to the Senior’s/ Supervisors.
* Follow up on mishandled cases, contacting customers and update pending cases and follow ups required.
* Handle call centre with professionalism and follow etiquette to facilitate good customer services.
* Handle damage bag / open bags / tag-less bags / unauthorised bags / wrong k-edits / cross tagging bags etc.
* Handle DG items within checked in baggage.
* Other duties assigned by the supervisor’s / seniors.

Expérience requise:
You must be a High School graduate, preferred with a Tertiary or Trade Degree and have a minimum of 2 years customer services experience ideally in baggage services or within the airline industry.  Knowledge of World Tracer and MS Office will be an advantage.

In addition, if you possess genuine customer service, good communication in the English language (Arabic an Advantage) and if you have a positive attitude, this is your opportunity for career development in a 5 –Star Airline!

 

 

Notes:

1. Resume / CV
2. NOC (Qatar Airways Group Employees Only)
3. Copy of Passport


Envoyer cet offre à une ami (e) !
* *

* *    *

View all Jobs posted by this Company

Recruteur Le Logo de l`entreprise

Qatar Airways
Coordonnées de l`entreprise
Nom de l`entreprise: Personne à contacter
Qatar Airways Not Specified
Adresse : Pays :
P.O.Box 22550 Doha, Qatar, Qatar
Téléphone Fax :
caché caché
Page Web de l`entreprise: Adresse email :
http://www.qatarairways.com caché


Introduction
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
Get the latest jobs by RSS:
RSS Jobs
RSS Jobs - Germany:
RSS Jobs - Germany
RSS Jobs - The Netherlands:
RSS Jobs - The Netherlands
RSS Jobs - Belgium:
RSS Jobs - Belgium
News: