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Language : Français Intitulé du poste : : QR15992 - Reservations & Ticketing Agent | Qatar Airways | Shanghai
Coordonnées de l`entreprise : Qatar Airways
Pays : Qatar
Ville: Doha, Qatar
Responsabilités: In this role, you will provide full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in person meeting in order to achieve optimal customer satisfaction and achieve budget revenue targets. ACCOUNTABILITIES: * Makes and confirms reservations for passengers * Arranges Reservations and routing for using timetable, airlines manuals, reference guides and tariff book and proper issuance of ATB for all types of ticketing transactions * Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints * Issue tickets quoting correct fare to reduce passenger complaints and debit notes * Advise of changes in flight plan or to cancel passenger reservations * Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights. * Initiate and promote QR product to generate the revenue * Record and process reservations made by phone/fax/e-mail; action telex messages and authorities. * Handle helpdesk-assist travel agents with seat confirmations: upgrade/downgrade proposals * Issuance of MCO’s and refunds’ process lost tickets and time barred tickets * Plans route and computes ticket cost, using schedules, rate books and computer * Telephones customer or travel agents to advise of changes with travel conveyance or to confirm reservations, as well as alternate available options * Answer inquires made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines.
Expérience requise: To be successful in this role you must have a high School qualification. (e.g. O level, Year 10) Minimum of 2 years’ experience in an airline/travel industry. You will be service oriented with good interpersonal skills. Knowledge in IATA standard reservation/ticketing procedures is required with fair knowledge of world geography and have proven experience with the Amadeus reservation system. Good interpersonal and communication skills along with knowledge of PC-based applications are also required. Fluency in English and Mandarin (Oral and written) language is essential for this role. Notes: 1. Resume / CV 2. NOC (Qatar Airways Group Employees Only)
QR15992 - Reservations & Ticketing Agent | Qatar Airways | Shanghai ,
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QR15992 - Reservations & Ticketing Agent | Qatar Airways | Shanghai ,
reservations passenger advise changes tickets ticketing made companies reservation interpersonal agents complaints revenue achieve passengers
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Intitulé du poste :

QR15992 - Reservations & Ticketing Agent | Qatar Airways | Shanghai


Langue requise pour l`emploi :

English


Détails sur poste
Type d`emploi : Not Specified

Éventail de salaire : Not Specified

Pays : China

Ville: Shanghai

Responsabilités:
In this role, you will provide full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in person meeting in order to achieve optimal customer satisfaction and achieve budget revenue targets.

ACCOUNTABILITIES:

* Makes and confirms reservations for passengers
* Arranges Reservations and routing for using timetable, airlines manuals, reference guides and tariff book and proper issuance of ATB for all types of ticketing transactions
* Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints
* Issue tickets quoting correct fare to reduce passenger complaints and debit notes
* Advise of changes in flight plan or to cancel passenger reservations
* Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
* Initiate and promote QR product to generate the revenue
* Record and process reservations made by phone/fax/e-mail; action telex messages and authorities.
* Handle helpdesk-assist travel agents with seat confirmations: upgrade/downgrade proposals
* Issuance of MCO’s and refunds’ process lost tickets and time barred tickets
* Plans route and computes ticket cost, using schedules, rate books and computer
* Telephones customer or travel agents to advise of changes with travel conveyance or to confirm reservations, as well as alternate available options
* Answer inquires made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines.

Expérience requise:
To be successful in this role you must have a high School qualification. (e.g. O level, Year 10) Minimum of 2 years’ experience in an airline/travel industry. You will be service oriented with good interpersonal skills. Knowledge in IATA standard reservation/ticketing procedures is required with fair knowledge of world geography and have proven experience with the Amadeus reservation system.

Good interpersonal and communication skills along with knowledge of PC-based applications are also required.

Fluency in English and Mandarin (Oral and written) language is essential for this role.

Notes:

1. Resume / CV
2. NOC (Qatar Airways Group Employees Only)


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Recruteur Le Logo de l`entreprise

Qatar Airways
Coordonnées de l`entreprise
Nom de l`entreprise: Personne à contacter
Qatar Airways Not Specified
Adresse : Pays :
P.O.Box 22550 Doha, Qatar, Qatar
Téléphone Fax :
caché caché
Page Web de l`entreprise: Adresse email :
http://www.qatarairways.com caché


Introduction
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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