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Language : Français Intitulé du poste : : Assistant Manager, Information Technology Services (ITS)
Coordonnées de l`entreprise : IATA
Pays : Switzerland
Ville: Amsterdam
Responsabilités: * Maintain and support all IT hardware/software with a professional attitude; * Organize and track all IT assets, with proper sign-offs and ownership trails; * Provide Service Desk coverage during business hours for customers reporting incidents or seeking assistance; * Ensure meticulous logging of all incidents in Service Now and perform regular quality control checks; * Maintain regular customer communication and service delivery including software/hardware support through multi-channel communication; * Co-ordinate user administration: office moves, position changes and new staff; * Monitor IT operations and advise customers of service interruptions; * Provide support during external events and occasionally work out of hours; * Monitor backup software/procedures; * Perform routine server patches and checks for Windows-based server software and applications; * Share your expert knowledge in a collaborative environment; * Willing to work shifts; * Any ad hoc projects which may involve solving complex problems and implementation of solutions. Qualifications: * University graduate in an IT-related discipline or equivalent knowledge/certifications; * High-level working knowledge of software, hardware, and networks, using OSI methodology to isolate and solve issues; * Basic knowledge of IT Security essential; * Experience with user administration in Active Directory/GPOs; * Advanced knowledge of Windows Server/Client OSes and Office suites; * Knowledge of basic hardware components for servers and laptops; * Knowledge of Windows deployment technologies; * Strong customer focus and excellent interpersonal skills suitable for a global, multicultural environment; * Positive, can do attitude without compromising quality and IT standards and security; * Ability to work as part of a team and autonomously; * Excellent oral and written communication skills in English; Knowledge of an additional language would be an asset; * Ability to remain calm, courteous and efficient in emergency situations; * Knowledge of VBScript, PowerShell, C# and Cloud based technologies/AWS advantageous; * Familiarity with ITIL procedures and processes; * Familiarity VOIP (Lync/Skype for Business) and contact centre technologies a plus. ------------------------- At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are: * Act with integrity and uphold our standards * Think strategically in support of the global big picture * Partner and manage to create high performing teams * Putting people first by acting with a simple human touch Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.
Expérience requise: Reporting to the Manager, Information Technology Services (ITS), Asia Pacific, the Incumbent will be responsible for ensuring IT customer support in the region. The Singapore Service Desk supports IATA Asia Pacific areas as part of the ASPAC Corporate Services and IT global teams, ensuring 24x7 continuity of service.  
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Assistant Manager, Information Technology Services (ITS) ,
hardware technologies iata windows server familiarity desk attitude organization pacific asia security basic user regular
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Intitulé du poste :

Assistant Manager, Information Technology Services (ITS)


Langue requise pour l`emploi :

English


Détails sur poste
Type d`emploi : Not Specified

Éventail de salaire : Not Specified

Pays : Singapore

Ville: Singapore

Responsabilités:
* Maintain and support all IT hardware/software with a professional attitude;
* Organize and track all IT assets, with proper sign-offs and ownership trails;
* Provide Service Desk coverage during business hours for customers reporting incidents or seeking assistance;
* Ensure meticulous logging of all incidents in Service Now and perform regular quality control checks;
* Maintain regular customer communication and service delivery including software/hardware support through multi-channel communication;
* Co-ordinate user administration: office moves, position changes and new staff;
* Monitor IT operations and advise customers of service interruptions;
* Provide support during external events and occasionally work out of hours;
* Monitor backup software/procedures;
* Perform routine server patches and checks for Windows-based server software and applications;
* Share your expert knowledge in a collaborative environment;
* Willing to work shifts;
* Any ad hoc projects which may involve solving complex problems and implementation of solutions.

Qualifications:

* University graduate in an IT-related discipline or equivalent knowledge/certifications;
* High-level working knowledge of software, hardware, and networks, using OSI methodology to isolate and solve issues;
* Basic knowledge of IT Security essential;
* Experience with user administration in Active Directory/GPOs;
* Advanced knowledge of Windows Server/Client OSes and Office suites;
* Knowledge of basic hardware components for servers and laptops;
* Knowledge of Windows deployment technologies;
* Strong customer focus and excellent interpersonal skills suitable for a global, multicultural environment;
* Positive, can do attitude without compromising quality and IT standards and security;
* Ability to work as part of a team and autonomously;
* Excellent oral and written communication skills in English; Knowledge of an additional language would be an asset;
* Ability to remain calm, courteous and efficient in emergency situations;
* Knowledge of VBScript, PowerShell, C# and Cloud based technologies/AWS advantageous;
* Familiarity with ITIL procedures and processes;
* Familiarity VOIP (Lync/Skype for Business) and contact centre technologies a plus.

-------------------------

At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:

* Act with integrity and uphold our standards
* Think strategically in support of the global big picture
* Partner and manage to create high performing teams
* Putting people first by acting with a simple human touch

Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.

Expérience requise:
Reporting to the Manager, Information Technology Services (ITS), Asia Pacific, the Incumbent will be responsible for ensuring IT customer support in the region. The Singapore Service Desk supports IATA Asia Pacific areas as part of the ASPAC Corporate Services and IT global teams, ensuring 24x7 continuity of service.

 


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Introduction
Welcome to IATA Human Capital

At IATA, we are putting our people at the centre of the business agenda. Over the past few years, the air transport industry has met several challenges. In order to ensure its success, it had to simplify the way it does business.

In that context, IATA is looking for people who:

* Can adapt quickly to a changing environment
* Are team players
* Are results-oriented
* Value excellence in customer-service

At IATA, we are working hard at providing our employees with a great working and learning environment. Here are some of our Human Capital priorities for 2007:

* Reviewing our organisational structure creatively and professionally
* Attracting, selecting and retaining the best employees
* Helping our employees go through changes by increasing our focus on management development and improving our internal communications
* Maintaining a results-driven corporate culture by directly measuring achienvements against accountabilities and behaviours.

As some of our Members and partners, we have gone through an extensive re-engineering of the ways we manage our staff.

In 2003, we introduced new staff selection process, performance assessment and rewards systems.

In 2004, we improved our structure to make IATA a well-integrated organisation by introducing the matrix model. Our goal was to facilitate cross-divisional collaboration and circulation of best practices.

In 2005, we reviewed our organisational design to reduce the number of layers and broaden the span of control. Additionally, we developed a dynamic sales organisation and culture.

In 2006, we consolidated European regional offices into one unique hub and drove staff development from simply training to focus on a leadership & learning role.

Also, in cooperation with Dr. Noel Tichy of the University of Michigan School of Business, we have successfully launched the IATA Change Leadership (ICL) and the IATA Leadership Development Programme (ILDP), which act as incubators for preparing the next generation of IATA leaders.

Additionally, the IATA Internship Programmes (IIP) allows us to attract and develop - on a worldwide basis - the best among young talents interested in joining the air transport industry.
If you share our values and are up to the challenge, please visit our Career section to find out about our job opportunities or submit your application for the Internship programme.
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