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Language : Français Intitulé du poste : : QR15263 - Senior Cargo Customer Services Agent | Qatar Airways | Nairobi
Coordonnées de l`entreprise : Qatar Airways
Pays : Qatar
Ville: Doha, Qatar
Responsabilités: This role will be involved in providing customer service functions, such as interaction with GHA on behalf of QR Cargo in both import and export matters and as well with QR Cargo sales team. You will secure proper customer service support to enable station to meet and exceed the set cargo targets, identify the needs and improve cargo customer service performance for the local station and reconsolidate booking requests from various agents / customers using QR Cargo systems and GHA input. You will ensure full compliance at all times of safety and security regulations and procedures as per host state and company requirements. Accountability : * Ensure full compliance at all times * Reconsolidate booking request from freight forwarders and direct customers * Coordinate with all regional stations and GSAs to ensure the input accurate booking data. * Coordinate service recovery to protect customer experience * Produce weekly, monthly customer experience related reports * Distribute cargo related information to all concerned parties * Maintain a close coordination between QR departments and customers by ensuring their shipments are transferred, delivered on time, and correct priority is given.    
Expérience requise: You have  minimum of 3 years of experience, at least 2 of them in customer service in the Airline/Forwarder industry. You have a Diploma or Associate Degree or equivalent, have advanced level in MS Office. It is an advantage if you have some knowledge in TACT regulations, IATA dangerous goods regulations or Cargo reservations. You must have good communication skills, and advanced level of English language skills and currently be eligible to live and work in Nairobi, Kenya           Notes: 1. Resume / CV 2. Copy of Highest Educational Certificate
QR15263 - Senior Cargo Customer Services Agent | Qatar Airways | Nairobi ,
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QR15263 - Senior Cargo Customer Services Agent | Qatar Airways | Nairobi ,
cargo regulations booking advanced coordinate station input reconsolidate
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Intitulé du poste :

QR15263 - Senior Cargo Customer Services Agent | Qatar Airways | Nairobi


Langue requise pour l`emploi :

English


Détails sur poste
Type d`emploi : Not Specified

Éventail de salaire : Not Specified

Pays : Kenya

Ville: Nairobi

Responsabilités:
This role will be involved in providing customer service functions, such as interaction with GHA on behalf of QR Cargo in both import and export matters and as well with QR Cargo sales team.

You will secure proper customer service support to enable station to meet and exceed the set cargo targets, identify the needs and improve cargo customer service performance for the local station and reconsolidate booking requests from various agents / customers using QR Cargo systems and GHA input.

You will ensure full compliance at all times of safety and security regulations and procedures as per host state and company requirements.

Accountability :

* Ensure full compliance at all times
* Reconsolidate booking request from freight forwarders and direct customers
* Coordinate with all regional stations and GSAs to ensure the input accurate booking data.
* Coordinate service recovery to protect customer experience
* Produce weekly, monthly customer experience related reports
* Distribute cargo related information to all concerned parties
* Maintain a close coordination between QR departments and customers by ensuring their shipments are transferred, delivered on time, and correct priority is given.

 

 

Expérience requise:
You have  minimum of 3 years of experience, at least 2 of them in customer service in the Airline/Forwarder industry. You have a Diploma or Associate Degree or equivalent, have advanced level in MS Office.

It is an advantage if you have some knowledge in TACT regulations, IATA dangerous goods regulations or Cargo reservations.

You must have good communication skills, and advanced level of English language skills and currently be eligible to live and work in Nairobi, Kenya

 

 

 

 

 

Notes:

1. Resume / CV
2. Copy of Highest Educational Certificate


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Recruteur Le Logo de l`entreprise

Qatar Airways
Coordonnées de l`entreprise
Nom de l`entreprise: Personne à contacter
Qatar Airways Not Specified
Adresse : Pays :
P.O.Box 22550 Doha, Qatar, Qatar
Téléphone Fax :
caché caché
Page Web de l`entreprise: Adresse email :
http://www.qatarairways.com caché


Introduction
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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