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Détails sur poste
Intitulé du poste :

Passenger Sales & Service Supervisor Abu Dhabi


Langue requise pour l`emploi :

English


Détails sur poste
Type d`emploi : Full Time

Éventail de salaire : To be Discussed

Pays : Middle East

Ville: AbuDhabi

Responsabilités:
The Position:

The job holder is required to lead a team of ticketing/reservations staff by providing operational and supervisory support and specialised business expertise on a day to day basis. This includes the use of relevant motivational, training, management and communication techniques in order to achieve the departments customer service and revenue targets.

Job Outline:

Supervise the operations of the ticketing/reservations unit ensuring that all customers are provided with excellent customer services and that the unit achieves the stipulated revenue targets.
Ensure the smooth handling of Internet bookings and supervise the handling of reports.
Control and maintain records for all revenue accountable documents such as tickets and MCOs.
Provide necessary on job instructions and training to staff and new joiners and regularly conduct briefings to update the team on necessary operational changes
Ensure sufficient staffing levels are in place, that rosters are planned and prepared to cover the call centre operation using a Work Force Management system when provided.


Expérience requise:
Experience and Qualifications:

Graduate (12+3 or equivalent) with minimum 2 years airline experience of which a minimum of 1 to 2 years should be at a supervisor level in a sales and ticketing/reservations unit
OR
'A' level education with a minimum of 4 years airline experience of which a minimum of 3 years should be at a supervisor level in a sales and ticketing unit.
Must have completed a Standard Fares and ticketing course and have knowledge of reservations systems.
Must have a good interpersonal ability and supervisory skills as well as excellent telephone skills and customer service skills.
Knowledge of Call Centre and telemarketing procedures and methodology.
Excellent PC skills.
Strong verbal and written English is a must and spoken Arabic will be preferable.
To Apply:

To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.


Job Reference No : PS&SS/SN/11509


Please apply

http://dxbmiww99.emirates.com/hrrecruit/Adv_Summary.asp?cid=Job_advert11509/Pass
enger_Sales_Supervisor/BA



Catégories:

    Services commerciaux d'une compagnie aérienne
  • agent de réservations et de ventes
  • agent de billeterie
  • General Sales Agent - Passengers
  • agent de passage

  • services commerciaux aéroportuaires
  • agent de réservations et de ventes
  • agent de billeterie
  • agent de vente
  • agent de passage


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Recruteur Le Logo de l`entreprise

Emirates
Coordonnées de l`entreprise
Nom de l`entreprise: Personne à contacter
Emirates Not Specified
Adresse : Pays :
Dubai AbuDhabi, Middle East
Téléphone Fax :
caché caché
Page Web de l`entreprise: Adresse email :
http://www.emiratesgroupcareers.com caché


Introduction
Based in Dubai, the Emirates Group is a highly profitable business with a turnover of approximately $US US billion and over 36,000 employees (and growing rapidly towards 50,000 over the next 3 years). The Group comprises of Dnata, the successful Airport Services and Travel Industry division, and Emirates, the Group’s rapidly expanding and award-winning international Airline. Within the Group there are a diverse range of businesses offering a wide spectrum of career opportunities, all of which can be explored through the Group's dedicated careers website.

Currently Emirates Airline flies to over 100 destinations across 6 continents, and with aircraft orders worth over Emirates currently operates a modern fleet of 116 wide-bodied aircraft and it has orders worth over US$ 60 billion for 242 more of the latest aircraft, including 8 Boeing 777 freighters. Recognized constantly as an industry leader in terms of innovation, Emirates is continually developing and enhancing its services and products to best serve its customers from around the globe. Emirates also manage its own aircraft base and line maintenance requirements, supporting its Boeing and Airbus aircraft within some of the world's best engineering facilities.

The Group also comprises of an internationally recognized cargo division, a full-fledged destination management, hotels and leisure division, an information technology division, a medical facility employing doctors, dentists, and nurses and in addition, has its own aviation college offering undergraduate and technical qualifications. These are all supported by an extensive range of corporate services and commercial departments.

Essential to the Group’s ongoing success is the employment of high quality people who will enjoy living and working in Dubai, a modern cosmopolitan city offering one of the most desirable lifestyle locations in the world. In addition to the excellent lifestyle, our employees who are made up of over 145 Nationalities, also receive a tax free salary and benefits package, along with professional development opportunities to develop their careers in a successful company with a vision for the future.

If you are a high performer, seeking career challenge, personal and professional development, and reward and recognition for your contribution, then the Emirates Group will almost certainly have career opportunities for you.

If you wish to find out more about career opportunities and how to become part of our future growth and success, then please click the link below and visit our dedicated careers website www.emiratesgroupcareers.com to apply online.

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