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Language : Español Título del Puesto de Trabajo : Manager, Passenger Experience
Detalles de la Compañía : IATA
Pais: Switzerland
Ciudad: Amsterdam
Responsabilidades: Drive the promotion of the end-to-end passenger journey vision with a range of options and choices which provides benefits to the airlines and their passengers. This includes: * Develop standards and methodologies accepted by IATA members & industry stakeholders to support adoption and implementation of those standards; * Manage the life cycle of the concepts including the maintenance and update of standards, recommended practices, guidance material and resolutions * Lead the exploration and conceptualization of industry initiatives and their subsequent development into projects, as such: * Act as a subject matter expert to support and develop various business use cases. * Develop necessary documents and tools to support the project development including sound business case for all activities to ensure industry achieves returns on investment; * Develop the project concept and project implementation strategy and roadmap; * Define key indicators and scorecards to monitor implementation progression; * Act as secretary of industry advisory / working groups to help develop and gain buy-in to the concept and strategy * Work effectively with the IATA regions to ensure project implementation and monitoring (workshops, case studies, campaigns, training, webinars etc.); * Support the ideation, feasibility, development and delivery of IATA commercial products and services such as consultancy, publications, and training as well as contribute to the recruitment and relationship management of strategic partners as they relate to the end to end passenger experience. Represent IATA at industry events and promote end to end passenger journey concepts. Qualifications: * University degree; * Strong background in airline business, with a minimum of 5 to 10 years in developing, documenting and managing end-to-end passenger experience processes and procedures; * Sound experience in developing and managing complex projects involving several intra-related and intra-dependent work-streams; * Proven ability to develop industry business cases; * Must be an excellent communicator, with natural ability to speak in front of an audience, manage group discussions and with very strong writing capabilities. Knowledge of recent communication technologies and channels is essential; * Flair for new technology innovation and concepts; knowledge of digitization is a strong asset; * Practical hands on experience with data and/or business modeling is highly favorable; * Proven ability to develop and nurture strong relationships with internal colleagues and industry stakeholders and to work effectively with team members across the globe, to travel and work with tight deadlines; * Innovative lateral thinker, comfortable working in a challenging, fast moving environment; * Strong organizational and analytical skills; * Proven ability to develop industry business cases; * Candidate must possess and exhibit the following core IATA values: Be people and team oriented, focused on results, embrace innovation and change, and demonstrate leadership and personal integrity.   ------------------------- At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are: * Act with integrity and uphold our standards * Think strategically in support of the global big picture * Partner and manage to create high performing teams * Putting people first by acting with a simple human touch Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.
Habilidades requeridas: Reporting to the Director, Passenger Experience & Facilitation, the incumbent will be responsible to lead the development and adoption of guidance material, recommended practices and industry standards related to the end-to-end travel experience of passengers. This includes leading the conceptualization, development, project management, implementation and operationalization of the concepts working alongside industry stakeholders such as airlines, airports, governments and IATA strategic partners.
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Título del Puesto de Trabajo

Manager, Passenger Experience


Lengua asociada al empleo:

English


Detalles del Puesto de Trabajo
Tipo de Ocupación : Not Specified

El nivel de Salario Not Specified

Pais: Canada

Ciudad: Montreal

Responsabilidades:
Drive the promotion of the end-to-end passenger journey vision with a range of options and choices which provides benefits to the airlines and their passengers. This includes:

* Develop standards and methodologies accepted by IATA members & industry stakeholders to support adoption and implementation of those standards;
* Manage the life cycle of the concepts including the maintenance and update of standards, recommended practices, guidance material and resolutions

* Lead the exploration and conceptualization of industry initiatives and their subsequent development into projects, as such:

* Act as a subject matter expert to support and develop various business use cases.
* Develop necessary documents and tools to support the project development including sound business case for all activities to ensure industry achieves returns on investment;
* Develop the project concept and project implementation strategy and roadmap;
* Define key indicators and scorecards to monitor implementation progression;
* Act as secretary of industry advisory / working groups to help develop and gain buy-in to the concept and strategy
* Work effectively with the IATA regions to ensure project implementation and monitoring (workshops, case studies, campaigns, training, webinars etc.);
* Support the ideation, feasibility, development and delivery of IATA commercial products and services such as consultancy, publications, and training as well as contribute to the recruitment and relationship management of strategic partners as they relate to the end to end passenger experience.

Represent IATA at industry events and promote end to end passenger journey concepts.

Qualifications:

* University degree;
* Strong background in airline business, with a minimum of 5 to 10 years in developing, documenting and managing end-to-end passenger experience processes and procedures;
* Sound experience in developing and managing complex projects involving several intra-related and intra-dependent work-streams;
* Proven ability to develop industry business cases;
* Must be an excellent communicator, with natural ability to speak in front of an audience, manage group discussions and with very strong writing capabilities. Knowledge of recent communication technologies and channels is essential;
* Flair for new technology innovation and concepts; knowledge of digitization is a strong asset;
* Practical hands on experience with data and/or business modeling is highly favorable;
* Proven ability to develop and nurture strong relationships with internal colleagues and industry stakeholders and to work effectively with team members across the globe, to travel and work with tight deadlines;
* Innovative lateral thinker, comfortable working in a challenging, fast moving environment;
* Strong organizational and analytical skills;
* Proven ability to develop industry business cases;
* Candidate must possess and exhibit the following core IATA values: Be people and team oriented, focused on results, embrace innovation and change, and demonstrate leadership and personal integrity.

 
-------------------------

At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:

* Act with integrity and uphold our standards
* Think strategically in support of the global big picture
* Partner and manage to create high performing teams
* Putting people first by acting with a simple human touch

Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.

Habilidades requeridas:
Reporting to the Director, Passenger Experience & Facilitation, the incumbent will be responsible to lead the development and adoption of guidance material, recommended practices and industry standards related to the end-to-end travel experience of passengers. This includes leading the conceptualization, development, project management, implementation and operationalization of the concepts working alongside industry stakeholders such as airlines, airports, governments and IATA strategic partners.


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IATA
Detalles de la Compañía
Nombre de la Compañía Persona de Contacto:
IATA Not Specified
Dirección Pais:
xxxxxxx Amsterdam, Switzerland
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Introducción
Welcome to IATA Human Capital

At IATA, we are putting our people at the centre of the business agenda. Over the past few years, the air transport industry has met several challenges. In order to ensure its success, it had to simplify the way it does business.

In that context, IATA is looking for people who:

* Can adapt quickly to a changing environment
* Are team players
* Are results-oriented
* Value excellence in customer-service

At IATA, we are working hard at providing our employees with a great working and learning environment. Here are some of our Human Capital priorities for 2007:

* Reviewing our organisational structure creatively and professionally
* Attracting, selecting and retaining the best employees
* Helping our employees go through changes by increasing our focus on management development and improving our internal communications
* Maintaining a results-driven corporate culture by directly measuring achienvements against accountabilities and behaviours.

As some of our Members and partners, we have gone through an extensive re-engineering of the ways we manage our staff.

In 2003, we introduced new staff selection process, performance assessment and rewards systems.

In 2004, we improved our structure to make IATA a well-integrated organisation by introducing the matrix model. Our goal was to facilitate cross-divisional collaboration and circulation of best practices.

In 2005, we reviewed our organisational design to reduce the number of layers and broaden the span of control. Additionally, we developed a dynamic sales organisation and culture.

In 2006, we consolidated European regional offices into one unique hub and drove staff development from simply training to focus on a leadership & learning role.

Also, in cooperation with Dr. Noel Tichy of the University of Michigan School of Business, we have successfully launched the IATA Change Leadership (ICL) and the IATA Leadership Development Programme (ILDP), which act as incubators for preparing the next generation of IATA leaders.

Additionally, the IATA Internship Programmes (IIP) allows us to attract and develop - on a worldwide basis - the best among young talents interested in joining the air transport industry.
If you share our values and are up to the challenge, please visit our Career section to find out about our job opportunities or submit your application for the Internship programme.
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