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Language : English Job title : QR19551 - Quality and Training Officer - Contact Centre | Qatar Airways | Ahmedabad
Company details : Qatar Airways
Country: Qatar
City: Doha, Qatar
Responsibilities: As a Quality and Training Officer, you will ensure compliance to Qatar Airways (QR) Contact Centre quality and training standards. You will assist in achieving continuous qualitative improvement in the service delivery through all customer contact channels. You will also be responsible to execute local training activities for local assurance team. 
Required skills: To be successful for this role you must hold a Bachelor’s Degree or equivalent and have a minimum of 4 years of job-related experience ideally in an Airline Contact Centre environment.  You must have Training delivery and expertise in development of training concepts together with knowledge of reservations and ticketing. You must be self-motivated, an excellent problem solver and have an intense customer service focus.  You also should have the ability to facilitate organisational change and become involved with strategic planning.   Notes: 1. Resume / CV 2. Copy of Highest Educational Certificate
QR19551 - Quality and Training Officer - Contact Centre | Qatar Airways | Ahmedabad ,
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QR19551 - Quality and Training Officer - Contact Centre | Qatar Airways | Ahmeda
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Job title

QR19551 - Quality and Training Officer - Contact Centre | Qatar Airways | Ahmedabad


Job language

English


Job details
Employment type: Not Specified

Salary range: Not Specified

Country: India

City: Ahmedabad

Responsibilities:
As a Quality and Training Officer, you will ensure compliance to Qatar Airways (QR) Contact Centre quality and training standards. You will assist in achieving continuous qualitative improvement in the service delivery through all customer contact channels. You will also be responsible to execute local training activities for local assurance team. 

Required skills:
To be successful for this role you must hold a Bachelor’s Degree or equivalent and have a minimum of 4 years of job-related experience ideally in an Airline Contact Centre environment.  You must have Training delivery and expertise in development of training concepts together with knowledge of reservations and ticketing.

You must be self-motivated, an excellent problem solver and have an intense customer service focus.  You also should have the ability to facilitate organisational change and become involved with strategic planning.

 

Notes:

1. Resume / CV
2. Copy of Highest Educational Certificate


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Qatar Airways
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Qatar Airways Not Specified
Address: Country:
P.O.Box 22550 Doha, Qatar, Qatar
Telephone Fax:
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Web page: Email address:
http://www.qatarairways.com -hidden-


Introduction
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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