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Language : English Job title : Intern Service Desk
Company details : IATA
Country: Switzerland
City: Amsterdam
Responsibilities: Resolve complex problems and implement solutions; Focus on maintaining the IT environment (PC, printers, cell phones) with a Professional attitude and service; Provide Service Desk coverage during business hours for customers reporting incidents or seeking assistance in using the standard office automation desktop environment, applications; Ensure meticulous call logging of all incoming call; Ensure regular Customer communication and service delivery –first level software and hardware support; Escalate problems to the other ITS teams according to procedures; Share expert knowledge; Qualifications: Recently graduated (within one year) of an IT degree; Advanced knowledge of Microsoft Windows 7 and Microsoft Office application suite; Excellent oral and written communication skills in English; knowledge of an additional language is an asset; Ability to remain calm, courteous and efficient in emergency situations; Strong customer focus and interpersonal skills in a global environment; Ability to work as part of a global team; Requires a high level of knowledge of multiple complex software packages, hardware and network; Experience with user administration in Active Directory; Knowledge of basic hardware components. START DATE: ASAP ------------------------- At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are: * Act with integrity and uphold our standards * Think strategically in support of the global big picture * Partner and manage to create high performing teams * Putting people first by acting with a simple human touch Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.
Required skills: Reporting to the Service Desk Team Leader, the Intern Service Desk Officer is part of a Global Service Desk team and is responsible for delivering service level 1 support to all IATA users in GVA.
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Job title

Intern Service Desk


Job language

English


Job details
Employment type: Not Specified

Salary range: Not Specified

Country: Switzerland

City: Geneva

Responsibilities:
Resolve complex problems and implement solutions;
Focus on maintaining the IT environment (PC, printers, cell phones) with a Professional attitude and service;
Provide Service Desk coverage during business hours for customers reporting incidents or seeking assistance in using the standard office automation desktop environment, applications;
Ensure meticulous call logging of all incoming call;
Ensure regular Customer communication and service delivery –first level software and hardware support;
Escalate problems to the other ITS teams according to procedures;
Share expert knowledge;

Qualifications:

Recently graduated (within one year) of an IT degree;
Advanced knowledge of Microsoft Windows 7 and Microsoft Office application suite;
Excellent oral and written communication skills in English; knowledge of an additional language is an asset;
Ability to remain calm, courteous and efficient in emergency situations;
Strong customer focus and interpersonal skills in a global environment;
Ability to work as part of a global team;
Requires a high level of knowledge of multiple complex software packages, hardware and network;
Experience with user administration in Active Directory;
Knowledge of basic hardware components.

START DATE: ASAP
-------------------------

At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:

* Act with integrity and uphold our standards
* Think strategically in support of the global big picture
* Partner and manage to create high performing teams
* Putting people first by acting with a simple human touch

Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.

Required skills:
Reporting to the Service Desk Team Leader, the Intern Service Desk Officer is part of a Global Service Desk team and is responsible for delivering service level 1 support to all IATA users in GVA.


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Introduction
Welcome to IATA Human Capital

At IATA, we are putting our people at the centre of the business agenda. Over the past few years, the air transport industry has met several challenges. In order to ensure its success, it had to simplify the way it does business.

In that context, IATA is looking for people who:

* Can adapt quickly to a changing environment
* Are team players
* Are results-oriented
* Value excellence in customer-service

At IATA, we are working hard at providing our employees with a great working and learning environment. Here are some of our Human Capital priorities for 2007:

* Reviewing our organisational structure creatively and professionally
* Attracting, selecting and retaining the best employees
* Helping our employees go through changes by increasing our focus on management development and improving our internal communications
* Maintaining a results-driven corporate culture by directly measuring achienvements against accountabilities and behaviours.

As some of our Members and partners, we have gone through an extensive re-engineering of the ways we manage our staff.

In 2003, we introduced new staff selection process, performance assessment and rewards systems.

In 2004, we improved our structure to make IATA a well-integrated organisation by introducing the matrix model. Our goal was to facilitate cross-divisional collaboration and circulation of best practices.

In 2005, we reviewed our organisational design to reduce the number of layers and broaden the span of control. Additionally, we developed a dynamic sales organisation and culture.

In 2006, we consolidated European regional offices into one unique hub and drove staff development from simply training to focus on a leadership & learning role.

Also, in cooperation with Dr. Noel Tichy of the University of Michigan School of Business, we have successfully launched the IATA Change Leadership (ICL) and the IATA Leadership Development Programme (ILDP), which act as incubators for preparing the next generation of IATA leaders.

Additionally, the IATA Internship Programmes (IIP) allows us to attract and develop - on a worldwide basis - the best among young talents interested in joining the air transport industry.
If you share our values and are up to the challenge, please visit our Career section to find out about our job opportunities or submit your application for the Internship programme.
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