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Language : English Job title : Assistant Manager, Weblink & iiNET Business Delivery
Company details : IATA
Country: Switzerland
City: Amsterdam
Responsibilities: * Support the team to implement the strategy for the business development of IFG and iiNET; * Provide in-depth business and technical support to the airlines, service providers and also to the Sales field teams in scope of IFG and iiNET functionalities; * Manage the iiNET and IFG contract cycles, invoicing and invoice collection in collaboration with other departments such as Sales, Marketing, Legal and Finance; * Track and monitor leads and support sales efforts in co-ordination with the field offices; * Identify and evaluate new product requirement/enhancement opportunities; * Maintain good relationships with internal stakeholders, external business partners, and key accounts; * Provide timely and accurate financial and operational reporting to management; * Measure overall results of marketing campaigns and present findings; * Manage the customer care support and measure the customer satisfaction. Qualifications: * University degree in Information Technology or Business Administration or equivalent experience; * Minimum 5 years of experience in BSP Settlement Systems environment or related experience, with a strong knowledge and experience in the area of airline sales and distribution, ticketing to settlement processes and data file distribution; * Understanding of IATA DISH. Any other IATA distribution / settlement standards is a plus; * Accurate and precise with numbers, fast learner; * Understanding of business process modelling with analytical and project management skills; * Strong communication and interpersonal skills, with the ability to work internationally and cross-culturally; * Ability to think “out of the box” and challenge the current way of working in order to drive for continuous process improvement; * Excellent oral and written communication skills in English. ------------------------- At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are: * Act with integrity and uphold our standards * Think strategically in support of the global big picture * Partner and manage to create high performing teams * Putting people first by acting with a simple human touch Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.
Required skills: Reporting to the Head of IATA Settlement Services Product Portfolio, IPS, the incumbent will be responsible for the business delivery of IFG & iiNET products which includes the commercial support, the service implementation, the customer communication and support of IFG & iiNET products operations. The incumbent will also be responsible for ensuring IFG & iiNET operations aligned with the SOPs and the industry best practices, and also improving customer satisfaction.
Assistant Manager, Weblink & iiNET Business Delivery ,
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Assistant Manager, Weblink & iiNET Business Delivery ,
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Job title

Assistant Manager, Weblink & iiNET Business Delivery


Job language

English


Job details
Employment type: Not Specified

Salary range: Not Specified

Country: Canada

City: Montreal

Responsibilities:
* Support the team to implement the strategy for the business development of IFG and iiNET;
* Provide in-depth business and technical support to the airlines, service providers and also to the Sales field teams in scope of IFG and iiNET functionalities;
* Manage the iiNET and IFG contract cycles, invoicing and invoice collection in collaboration with other departments such as Sales, Marketing, Legal and Finance;
* Track and monitor leads and support sales efforts in co-ordination with the field offices;
* Identify and evaluate new product requirement/enhancement opportunities;
* Maintain good relationships with internal stakeholders, external business partners, and key accounts;
* Provide timely and accurate financial and operational reporting to management;
* Measure overall results of marketing campaigns and present findings;
* Manage the customer care support and measure the customer satisfaction.

Qualifications:

* University degree in Information Technology or Business Administration or equivalent experience;
* Minimum 5 years of experience in BSP Settlement Systems environment or related experience, with a strong knowledge and experience in the area of airline sales and distribution, ticketing to settlement processes and data file distribution;
* Understanding of IATA DISH. Any other IATA distribution / settlement standards is a plus;
* Accurate and precise with numbers, fast learner;
* Understanding of business process modelling with analytical and project management skills;
* Strong communication and interpersonal skills, with the ability to work internationally and cross-culturally;
* Ability to think “out of the box” and challenge the current way of working in order to drive for continuous process improvement;
* Excellent oral and written communication skills in English.

-------------------------

At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:

* Act with integrity and uphold our standards
* Think strategically in support of the global big picture
* Partner and manage to create high performing teams
* Putting people first by acting with a simple human touch

Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.

Required skills:
Reporting to the Head of IATA Settlement Services Product Portfolio, IPS, the incumbent will be responsible for the business delivery of IFG & iiNET products which includes the commercial support, the service implementation, the customer communication and support of IFG & iiNET products operations. The incumbent will also be responsible for ensuring IFG & iiNET operations aligned with the SOPs and
the industry best practices, and also improving customer satisfaction.


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Introduction
Welcome to IATA Human Capital

At IATA, we are putting our people at the centre of the business agenda. Over the past few years, the air transport industry has met several challenges. In order to ensure its success, it had to simplify the way it does business.

In that context, IATA is looking for people who:

* Can adapt quickly to a changing environment
* Are team players
* Are results-oriented
* Value excellence in customer-service

At IATA, we are working hard at providing our employees with a great working and learning environment. Here are some of our Human Capital priorities for 2007:

* Reviewing our organisational structure creatively and professionally
* Attracting, selecting and retaining the best employees
* Helping our employees go through changes by increasing our focus on management development and improving our internal communications
* Maintaining a results-driven corporate culture by directly measuring achienvements against accountabilities and behaviours.

As some of our Members and partners, we have gone through an extensive re-engineering of the ways we manage our staff.

In 2003, we introduced new staff selection process, performance assessment and rewards systems.

In 2004, we improved our structure to make IATA a well-integrated organisation by introducing the matrix model. Our goal was to facilitate cross-divisional collaboration and circulation of best practices.

In 2005, we reviewed our organisational design to reduce the number of layers and broaden the span of control. Additionally, we developed a dynamic sales organisation and culture.

In 2006, we consolidated European regional offices into one unique hub and drove staff development from simply training to focus on a leadership & learning role.

Also, in cooperation with Dr. Noel Tichy of the University of Michigan School of Business, we have successfully launched the IATA Change Leadership (ICL) and the IATA Leadership Development Programme (ILDP), which act as incubators for preparing the next generation of IATA leaders.

Additionally, the IATA Internship Programmes (IIP) allows us to attract and develop - on a worldwide basis - the best among young talents interested in joining the air transport industry.
If you share our values and are up to the challenge, please visit our Career section to find out about our job opportunities or submit your application for the Internship programme.
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