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Language : English Job title : Manager, Transparency in Payment
Company details : IATA
Country: Switzerland
City: Amsterdam
Responsibilities: Engage with Payment Services Providers and manage their enlistment with IATA and enrollment of their Product(s) with TIP; Engage with Airlines, Agents and other stakeholders to gather market intelligence in relation with TIP; Manage and continuously improve the statistical analysis engine to properly identify Alternative Transfer Methods transactions. This includes interaction with Customer Service, Travel Agents and Airlines in some cases; Coordinate with other IATA departments to ensure actions are taken timely based on outcome of TIP monitoring activities; Coordinate with and convey to the developers of other platforms, including but not limited to the IATA Financial Gateway, the IATA BSP Front End, and the IATA artificial intelligence platforms, the required enhancement and evolution of the Transparency in Payment platform; Ensure the TIP service meets the operational performance indicators that IATA sets for the service; Contribute to the development, implementation and alignment of SOP related to TIP process and tool; Contribute to building, maintaining and updating the knowledge base for Alternative Transfer Methods.  Control, develop and maintain all internal/external documentation for business requirements, procedures, work instruction and user guides; Act as ultimate escalation point in queries and issues related to the operation and functioning of the TIP service, as per support model established. Qualifications: Degree in Economics, Finance or Engineering. A Master in those areas is a plus; A minimum of 8 years’ experience of working in payment services industry or related field to fraud prevention; Experience in the Air Transport Industry is a plus; Knowledge on the IATA rules and resolutions is a plus; Proven stakeholder management skills as well as experience in operations and/or major projects; Strong communication and interpersonal skills, with the ability to work very well internationally and cross-culturally; Proactive spirit with the ability to think “out of the box” and drive for continuous process improvement; Excellent oral and written communications and presentation skills in English; A proven team player with a strong positive attitude, energy, and result oriented. ------------------------- At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are: * Act with integrity and uphold our standards * Think strategically in support of the global big picture * Partner and manage to create high performing teams * Putting people first by acting with a simple human touch Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.
Required skills: Reporting to Head, iDPC, the incumbent will be responsible for overseeing the end-to-end Transparency in Payment (TIP) process.
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Manager, Transparency in Payment ,
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Job title

Manager, Transparency in Payment


Job language

English


Job details
Employment type: Not Specified

Salary range: Not Specified

Country: Spain

City: Madrid

Responsibilities:
Engage with Payment Services Providers and manage their enlistment with IATA and enrollment of their Product(s) with TIP;

Engage with Airlines, Agents and other stakeholders to gather market intelligence in relation with TIP;

Manage and continuously improve the statistical analysis engine to properly identify Alternative Transfer Methods transactions. This includes interaction with Customer Service, Travel Agents and Airlines in some cases;

Coordinate with other IATA departments to ensure actions are taken timely based on outcome of TIP monitoring activities;

Coordinate with and convey to the developers of other platforms, including but not limited to the IATA Financial Gateway, the IATA BSP Front End, and the IATA artificial intelligence platforms, the required enhancement and evolution of the Transparency in Payment platform;

Ensure the TIP service meets the operational performance indicators that IATA sets for the service;

Contribute to the development, implementation and alignment of SOP related to TIP process and tool;

Contribute to building, maintaining and updating the knowledge base for Alternative Transfer Methods.  Control, develop and maintain all internal/external documentation for business requirements, procedures, work instruction and user guides;

Act as ultimate escalation point in queries and issues related to the operation and functioning of the TIP service, as per support model established.

Qualifications:

Degree in Economics, Finance or Engineering. A Master in those areas is a plus;

A minimum of 8 years’ experience of working in payment services industry or related field to fraud prevention;

Experience in the Air Transport Industry is a plus;

Knowledge on the IATA rules and resolutions is a plus;

Proven stakeholder management skills as well as experience in operations and/or major projects;

Strong communication and interpersonal skills, with the ability to work very well internationally and cross-culturally;

Proactive spirit with the ability to think “out of the box” and drive for continuous process improvement;

Excellent oral and written communications and presentation skills in English;

A proven team player with a strong positive attitude, energy, and result oriented.
-------------------------

At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:

* Act with integrity and uphold our standards
* Think strategically in support of the global big picture
* Partner and manage to create high performing teams
* Putting people first by acting with a simple human touch

Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.

Required skills:
Reporting to Head, iDPC, the incumbent will be responsible for overseeing the end-to-end Transparency in Payment (TIP) process.


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Introduction
Welcome to IATA Human Capital

At IATA, we are putting our people at the centre of the business agenda. Over the past few years, the air transport industry has met several challenges. In order to ensure its success, it had to simplify the way it does business.

In that context, IATA is looking for people who:

* Can adapt quickly to a changing environment
* Are team players
* Are results-oriented
* Value excellence in customer-service

At IATA, we are working hard at providing our employees with a great working and learning environment. Here are some of our Human Capital priorities for 2007:

* Reviewing our organisational structure creatively and professionally
* Attracting, selecting and retaining the best employees
* Helping our employees go through changes by increasing our focus on management development and improving our internal communications
* Maintaining a results-driven corporate culture by directly measuring achienvements against accountabilities and behaviours.

As some of our Members and partners, we have gone through an extensive re-engineering of the ways we manage our staff.

In 2003, we introduced new staff selection process, performance assessment and rewards systems.

In 2004, we improved our structure to make IATA a well-integrated organisation by introducing the matrix model. Our goal was to facilitate cross-divisional collaboration and circulation of best practices.

In 2005, we reviewed our organisational design to reduce the number of layers and broaden the span of control. Additionally, we developed a dynamic sales organisation and culture.

In 2006, we consolidated European regional offices into one unique hub and drove staff development from simply training to focus on a leadership & learning role.

Also, in cooperation with Dr. Noel Tichy of the University of Michigan School of Business, we have successfully launched the IATA Change Leadership (ICL) and the IATA Leadership Development Programme (ILDP), which act as incubators for preparing the next generation of IATA leaders.

Additionally, the IATA Internship Programmes (IIP) allows us to attract and develop - on a worldwide basis - the best among young talents interested in joining the air transport industry.
If you share our values and are up to the challenge, please visit our Career section to find out about our job opportunities or submit your application for the Internship programme.
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