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Language : English Job title : QR18216 - Senior Direct Sales and Servicing Agent | Qatar Airways | Dublin
Company details : Qatar Airways
Country: Qatar
City: Doha, Qatar
Responsibilities: Qatar Airways (QR) are looking for a sales and servicing agent to support Ireland's direct and trade client groups maximising revenue from these customer segments whilst providing a source of expertise to Irelands Commercial team in all matters relating to Groups reservation procedures. Based in our central Dublin offices, you will deal with customers over the phone and by email with occasional face to face meetings with customers. Accountabilities of the role: * Respond to requests for assistance from initial point of contact through to ticketing and travel.  * Responsible for all group enquiries within the Irish market completing the full cycle of enquiry, quotes, assisting with deposits, ticketing and refund of deposits. * Complete management of groups e-mail inbox. * Occasional face to face meetings with large group demands/annual series groups. * Handling new bookings, servicing and ticketing for Qatar Embassy,  attending to requests for Embassy related travel and/or VIP movements within agreed VIP policy and procedures. * Handling sales, servicing and ticketing for selected preferred QR and corporate accounts. * Liaise with sales team on market trends and opportunity, assisting in sourcing potential new accounts/opportunity. * Providing filtering and handling of trade support enquiries received via call or email transfer from contact centre. * Providing local station support for general reservations tasks that have been identified as out of current remit. * Providing additional reservations and ticketing support as required by the business in event of ad hoc operational need or disruption management. * Acting as an ambassador for QR in all contacts with direct and internal customers by providing accurate and timely information. * Undertaking a share of administration duties required/directed to ensure smooth day to day running of the office. This role is office based however there may be occasions when there is a need to be flexible to help support events/workshops outside of usual working hours.    
Required skills: The successful candidate will have the following: * A recognised trade or airline qualification * Experience of working within a customer service environment, preferably with an airline background or travel management company   * Amadeus experience * Strong planning and organisational skills * Problem solving skills with an analytical mindset  * Strong communicator with the ability to build relationships quickly You must also have the right to live and work in Ireland to be considered for this role.   Notes: 1. Resume / CV 2. Copy of Passport
QR18216 - Senior Direct Sales and Servicing Agent | Qatar Airways | Dublin ,
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QR18216 - Senior Direct Sales and Servicing Agent | Qatar Airways | Dublin ,
ticketing providing groups face handling trade sales servicing management embassy there airline deposits reservations accounts
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Job title

QR18216 - Senior Direct Sales and Servicing Agent | Qatar Airways | Dublin


Job language

English


Job details
Employment type: Not Specified

Salary range: Not Specified

Country: Ireland

City: Dublin

Responsibilities:
Qatar Airways (QR) are looking for a sales and servicing agent to support Ireland's direct and trade client groups maximising revenue from these customer segments whilst providing a source of expertise to Irelands Commercial team in all matters relating to Groups reservation procedures.

Based in our central Dublin offices, you will deal with customers over the phone and by email with occasional face to face meetings with customers.

Accountabilities of the role:

* Respond to requests for assistance from initial point of contact through to ticketing and travel. 
* Responsible for all group enquiries within the Irish market completing the full cycle of enquiry, quotes, assisting with deposits, ticketing and refund of deposits.
* Complete management of groups e-mail inbox.
* Occasional face to face meetings with large group demands/annual series groups.
* Handling new bookings, servicing and ticketing for Qatar Embassy,  attending to requests for Embassy related travel and/or VIP movements within agreed VIP policy and procedures.
* Handling sales, servicing and ticketing for selected preferred QR and corporate accounts.
* Liaise with sales team on market trends and opportunity, assisting in sourcing potential new accounts/opportunity.
* Providing filtering and handling of trade support enquiries received via call or email transfer from contact centre.
* Providing local station support for general reservations tasks that have been identified as out of current remit.
* Providing additional reservations and ticketing support as required by the business in event of ad hoc operational need or disruption management.
* Acting as an ambassador for QR in all contacts with direct and internal customers by providing accurate and timely information.
* Undertaking a share of administration duties required/directed to ensure smooth day to day running of the office.

This role is office based however there may be occasions when there is a need to be flexible to help support events/workshops outside of usual working hours.

 

 

Required skills:
The successful candidate will have the following:

* A recognised trade or airline qualification
* Experience of working within a customer service environment, preferably with an airline background or travel management company  
* Amadeus experience
* Strong planning and organisational skills
* Problem solving skills with an analytical mindset 
* Strong communicator with the ability to build relationships quickly

You must also have the right to live and work in Ireland to be considered for this role.

 

Notes:

1. Resume / CV
2. Copy of Passport


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Qatar Airways
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Qatar Airways Not Specified
Address: Country:
P.O.Box 22550 Doha, Qatar, Qatar
Telephone Fax:
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Web page: Email address:
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Introduction
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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