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Language : English Job title : QR16791 - Customer Care Coordinator | Qatar Airways | Wroclaw
Company details : Qatar Airways
Country: Qatar
City: Doha, Qatar
Responsibilities: The Customer Care Coordinator is part of the Customer Care team within the Contact Centre organisation whose main responsibility is to assist in the management of customer feedback. The position reports functionally to the Customer Care Officer.
Required skills: Candidates must have completed trade or vocational qualification, be fluent in spoken and written English, with a minimum of 3 year experience in front-line customer service roles, preferably in the travel/airline industry, and in a customer contact environment. Candidates must have strong people and team-working skills and able to work with a large case volume. This is important to be able to manage self and team's expectation with regards to workload and overtime requirements. We seek individuals who have a strong customer service ethic, empathy with a diverse and challenging set of customer requirements and a belief that service recovery and customer retention are essential to the success of the business. Resilience and an ability to work under pressure to exacting service level targets are essential attributes in this role. You must have eligibility to live and work in Poland.   Notes: 1. Resume / CV
QR16791 - Customer Care Coordinator | Qatar Airways | Wroclaw ,
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QR16791 - Customer Care Coordinator | Qatar Airways | Wroclaw ,
QR16791+-+Customer+Care+Coordinator+%7C+Qatar+Airways+%7C+Wroclaw
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Job title

QR16791 - Customer Care Coordinator | Qatar Airways | Wroclaw


Job language

English


Job details
Employment type: Not Specified

Salary range: Not Specified

Country: Poland

City: Wrocław

Responsibilities:
The Customer Care Coordinator is part of the Customer Care team within the Contact Centre organisation whose main responsibility is to assist in the management of customer feedback. The position reports functionally to the Customer Care Officer.

Required skills:
Candidates must have completed trade or vocational qualification, be fluent in spoken and written English, with a minimum of 3 year experience in front-line customer service roles, preferably in the travel/airline industry, and in a customer contact environment.

Candidates must have strong people and team-working skills and able to work with a large case volume. This is important to be able to manage self and team's expectation with regards to workload and overtime requirements. We seek individuals who have a strong customer service ethic, empathy with a diverse and challenging set of customer requirements and a belief that service recovery and customer retention are essential to the success of the business. Resilience and an ability to work under pressure to exacting service level targets are essential attributes in this role.

You must have eligibility to live and work in Poland.

 

Notes:

1. Resume / CV


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Qatar Airways
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Qatar Airways Not Specified
Address: Country:
P.O.Box 22550 Doha, Qatar, Qatar
Telephone Fax:
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Web page: Email address:
http://www.qatarairways.com -hidden-


Introduction
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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