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Language : English Job title : QR16150 - Baggage Services Agent | Qatar Airways | London
Company details : Qatar Airways
Country: Qatar
City: Doha, Qatar
Responsibilities: The ideal candidate will provide assistance to passengers whose baggage is mishandled, issue reports, trace and endeavor to restore the missing baggage to the rightful owners immediately. Ensuring that QR meets common goals and targets set by Heathrow Airport Limited while maintaining consistent high quality services to Qatar Airways Customers.  In this role, you will ensure to achieve customer satisfaction while maintaining consistent high quality services to Qatar Airways customers.   Specific accountabilities include: * The main purpose of this role is perform all operational tasks at arrival and transfer of baggage area. * Investigate and settle all baggage claims. * Monitor monthly invoices and maintain filing systems for claims. * Prepare monthly baggage report for CBCO review and baggage prorate purposes. * Creation of missing bag reports – Property Irregularity Reports. * Monitor belt / carousel to ensure all customers are assisted at the reclaim area. * Highlight if any belt discrepancies to the Senior’s/ Supervisors. * Follow up on mishandled cases, contacting customers and update pending cases and follow ups required. * Handle call centre with professionalism and follow etiquette to facilitate good customer services. * Handle damage bag / open bags / tag-less bags / unauthorised bags / wrong k-edits / cross tagging bags etc. * Handle DG items within checked in baggage. * Other duties assigned by the supervisor’s / seniors.
Required skills: You must be a High School graduate, preferred with a Tertiary or Trade Degree and have a minimum of 2 years customer services experience ideally in baggage services or within the airline industry.  Knowledge of World Tracer and MS Office will be an advantage. In addition, if you possess genuine customer service, good communication in the English language (Arabic an Advantage) and if you have a positive attitude, this is your opportunity for career development in a 5 –Star Airline!     Notes: 1. Resume / CV 2. NOC (Qatar Airways Group Employees Only) 3. Copy of Passport
QR16150 - Baggage Services Agent | Qatar Airways | London ,
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QR16150 - Baggage Services Agent | Qatar Airways | London ,
baggage bags airways qatar follow handle advantage airline belt cases area missing mishandled while maintaining
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Job title

QR16150 - Baggage Services Agent | Qatar Airways | London


Job language

English


Job details
Employment type: Not Specified

Salary range: Not Specified

Country: Not Specified

City: London

Responsibilities:
The ideal candidate will provide assistance to passengers whose baggage is mishandled, issue reports, trace and endeavor to restore the missing baggage to the rightful owners immediately. Ensuring that QR meets common goals and targets set by Heathrow Airport Limited while maintaining consistent high quality services to Qatar Airways Customers.
 In this role, you will ensure to achieve customer satisfaction while maintaining consistent high quality services to Qatar Airways customers.

 

Specific accountabilities include:

* The main purpose of this role is perform all operational tasks at arrival and transfer of baggage area.
* Investigate and settle all baggage claims.
* Monitor monthly invoices and maintain filing systems for claims.
* Prepare monthly baggage report for CBCO review and baggage prorate purposes.
* Creation of missing bag reports – Property Irregularity Reports.
* Monitor belt / carousel to ensure all customers are assisted at the reclaim area.
* Highlight if any belt discrepancies to the Senior’s/ Supervisors.
* Follow up on mishandled cases, contacting customers and update pending cases and follow ups required.
* Handle call centre with professionalism and follow etiquette to facilitate good customer services.
* Handle damage bag / open bags / tag-less bags / unauthorised bags / wrong k-edits / cross tagging bags etc.
* Handle DG items within checked in baggage.
* Other duties assigned by the supervisor’s / seniors.

Required skills:
You must be a High School graduate, preferred with a Tertiary or Trade Degree and have a minimum of 2 years customer services experience ideally in baggage services or within the airline industry.  Knowledge of World Tracer and MS Office will be an advantage.

In addition, if you possess genuine customer service, good communication in the English language (Arabic an Advantage) and if you have a positive attitude, this is your opportunity for career development in a 5 –Star Airline!

 

 

Notes:

1. Resume / CV
2. NOC (Qatar Airways Group Employees Only)
3. Copy of Passport


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Qatar Airways
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Qatar Airways Not Specified
Address: Country:
P.O.Box 22550 Doha, Qatar, Qatar
Telephone Fax:
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Web page: Email address:
http://www.qatarairways.com -hidden-


Introduction
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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