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Language : English Job title : Intern ITS Service Desk
Company details : IATA
Country: Switzerland
City: Amsterdam
Responsibilities: The successful candidate with perform the responsibilities below with mid-level supervision. * Provides user support and customer service through the Help Desk; be present, visible and available in this position to assist users requiring technical assistance. * Responds to questions from callers and office employees; formulates and implements appropriate solutions. * Administers standard Help Desk operating procedures; maintains an accurate log of all Help Desk contacts using trouble ticket software. * Attends all Help Desk training sessions; trains Company employees as needed in the use of current and upcoming technologies; explains integration and seeks collaboration between information technology department and field operations. * Enforces and adheres to all company computer policies. * Manages the circulation of backups and restorations, as requested and appropriate. * Applying appropriate group policies in active directory. * Server, router, firewall firmware updates as needed. * Becomes familiar with available help resources; stays apprised of company technology changes and/or problems. * Directs calls to appropriate support staff, as necessary. * Maintains discipline and professional decorum in the Help Desk. * Assists with other duties and projects as assigned by the service desk team lead . Qualifications: We're looking for students who have a university degree (Bachelor degree or similar as a minimum). The degree must have been achieved within the last 12 months in computer science or management information systems. ------------------------- At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are: * Act with integrity and uphold our standards * Think strategically in support of the global big picture * Partner and manage to create high performing teams * Putting people first by acting with a simple human touch Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.
Required skills: IATA ITS internship program offers the opportunity to gain hands-on experience working for a technically advanced international organization. You'll work one on one with the service desk teamlead, using leading-edge systems and tools to create innovative solutions.
Intern ITS Service Desk ,
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Intern ITS Service Desk ,
desk help appropriate iata organization create computer needed employees maintains technology
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Job title

Intern ITS Service Desk


Job language

English


Job details
Employment type: Not Specified

Salary range: Not Specified

Country: Canada

City: Montreal

Responsibilities:
The successful candidate with perform the responsibilities below with mid-level supervision.

* Provides user support and customer service through the Help Desk; be present, visible and available in this position to assist users requiring technical assistance.
* Responds to questions from callers and office employees; formulates and implements appropriate solutions.
* Administers standard Help Desk operating procedures; maintains an accurate log of all Help Desk contacts using trouble ticket software.
* Attends all Help Desk training sessions; trains Company employees as needed in the use of current and upcoming technologies; explains integration and seeks collaboration between information technology department and field operations.
* Enforces and adheres to all company computer policies.
* Manages the circulation of backups and restorations, as requested and appropriate.
* Applying appropriate group policies in active directory.
* Server, router, firewall firmware updates as needed.
* Becomes familiar with available help resources; stays apprised of company technology changes and/or problems.
* Directs calls to appropriate support staff, as necessary.
* Maintains discipline and professional decorum in the Help Desk.
* Assists with other duties and projects as assigned by the service desk team lead .

Qualifications:

We're looking for students who have a university degree (Bachelor degree or similar as a minimum). The degree must have been achieved within the last 12 months in computer science or management information systems.
-------------------------

At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:

* Act with integrity and uphold our standards
* Think strategically in support of the global big picture
* Partner and manage to create high performing teams
* Putting people first by acting with a simple human touch

Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.

Required skills:
IATA ITS internship program offers the opportunity to gain hands-on experience working for a technically advanced international organization. You'll work one on one with the service desk teamlead, using leading-edge systems and tools to create innovative solutions.


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Introduction
Welcome to IATA Human Capital

At IATA, we are putting our people at the centre of the business agenda. Over the past few years, the air transport industry has met several challenges. In order to ensure its success, it had to simplify the way it does business.

In that context, IATA is looking for people who:

* Can adapt quickly to a changing environment
* Are team players
* Are results-oriented
* Value excellence in customer-service

At IATA, we are working hard at providing our employees with a great working and learning environment. Here are some of our Human Capital priorities for 2007:

* Reviewing our organisational structure creatively and professionally
* Attracting, selecting and retaining the best employees
* Helping our employees go through changes by increasing our focus on management development and improving our internal communications
* Maintaining a results-driven corporate culture by directly measuring achienvements against accountabilities and behaviours.

As some of our Members and partners, we have gone through an extensive re-engineering of the ways we manage our staff.

In 2003, we introduced new staff selection process, performance assessment and rewards systems.

In 2004, we improved our structure to make IATA a well-integrated organisation by introducing the matrix model. Our goal was to facilitate cross-divisional collaboration and circulation of best practices.

In 2005, we reviewed our organisational design to reduce the number of layers and broaden the span of control. Additionally, we developed a dynamic sales organisation and culture.

In 2006, we consolidated European regional offices into one unique hub and drove staff development from simply training to focus on a leadership & learning role.

Also, in cooperation with Dr. Noel Tichy of the University of Michigan School of Business, we have successfully launched the IATA Change Leadership (ICL) and the IATA Leadership Development Programme (ILDP), which act as incubators for preparing the next generation of IATA leaders.

Additionally, the IATA Internship Programmes (IIP) allows us to attract and develop - on a worldwide basis - the best among young talents interested in joining the air transport industry.
If you share our values and are up to the challenge, please visit our Career section to find out about our job opportunities or submit your application for the Internship programme.
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