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Sprache : Deutsch Job Titel : QR16481 - Senior Airport Services Agent | Qatar Airways | Cardiff
Firmendaten : Qatar Airways
Land: Qatar
Stadt: Doha, Qatar
Aufgaben: We are looking for a Senior Airport Services Agent to join our team in Cardiff. You will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per QR’s commercial and safety standards and procedures. You will monitor all gates and check in activities ensuring accurate services oriented acceptance and boarding acceptance. You will ensure smooth handling of customer service at the station and liaise with ramp and GHA staff and support the Airport Services Supervisor in all areas. As the first personal contact between the Airline and its customers you will portray the Qatar Airways image to the highest standard ensuring that the passengers receive total quality service at all times.
Erforderliche Fähigkeiten To be successful in this role you will require a minimum of 3 years experience in a customer service role of which at least 1 year must be within airport operations of a leading airline.  You will need good knowledge and working experience on the ALTEA and AMADEUS systems. You will have the ability to effectively manage mishandled services, including service recovery situations with customers. Exposure to Baggage Claims procedures & working knowledge of World Tracer will be a definite advantage. Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling are required. A pleasant personality and willingness to work in shifts is essential. Excellent communications skills in spoken/ written English  is essential with good interpersonal skills and proficiency in computer applications. You must currently be eligible to live and work in the United Kingdom.   *Please note that shortlisted applicants will be invited for interviews early February.   Notes: 1. Resume / CV
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QR16481 - Senior Airport Services Agent | Qatar Airways | Cardiff ,
airport handling passenger airline boarding passengers check acceptance
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Job Titel

QR16481 - Senior Airport Services Agent | Qatar Airways | Cardiff


Sprache des Anzeigentextes

English


Job-Details
Beschäftigungsart: Nicht spezifiziert

Gehalt Nicht spezifiziert

Land: Nicht spezifiziert

Stadt: Cardiff

Aufgaben:
We are looking for a Senior Airport Services Agent to join our team in Cardiff. You will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per QR’s commercial and safety standards and procedures.

You will monitor all gates and check in activities ensuring accurate services oriented acceptance and boarding acceptance. You will ensure smooth handling of customer service at the station and liaise with ramp and GHA staff and support the Airport Services Supervisor in all areas.

As the first personal contact between the Airline and its customers you will portray the Qatar Airways image to the highest standard ensuring that the passengers receive total quality service at all times.

Erforderliche Fähigkeiten
To be successful in this role you will require a minimum of 3 years experience in a customer service role of which at least 1 year must be within airport operations of a leading airline. 

You will need good knowledge and working experience on the ALTEA and AMADEUS systems. You will have the ability to effectively manage mishandled services, including service recovery situations with customers. Exposure to Baggage Claims procedures & working knowledge of World Tracer will be a definite advantage. Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling are required.

A pleasant personality and willingness to work in shifts is essential. Excellent communications skills in spoken/ written English  is essential with good interpersonal skills and proficiency in computer applications.

You must currently be eligible to live and work in the United Kingdom.

 

*Please note that shortlisted applicants will be invited for interviews early February.

 

Notes:

1. Resume / CV


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Qatar Airways
Firmendaten
Firmenname Ansprechspartner
Qatar Airways Nicht spezifiziert
Anschrift Land:
P.O.Box 22550 Doha, Qatar, Qatar
Telefon Fax:
-unsichtbar- -unsichtbar-
Webseite: E-Mail-Adresse:
http://www.qatarairways.com -unsichtbar-


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About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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