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Sprache : Deutsch Job Titel : Training Operations Associate, IATA Training
Firmendaten : IATA
Land: Switzerland
Stadt: Amsterdam
Aufgaben: * Respond to customer inquiries by email, phone call, or on IATA Training Facebook page; * Assist customers in course selection, enrollment, and payment process; * Maintain and develop solid customer relationships through high levels of service in order to expand and strengthen IATA’s customer base; * Liaise with the Corporate Compliance, Finance, and the shipping company to ensure that all course enrollments and payments are processed efficiently and accurately and that the study materials are delivered to customers in a timely manner; * Liaise with Product Managers or Subject Matter Experts for course logistics, product database, and customer inquiries concerning course materials and examination logistics; * Manage financial aspects with Finance Department such as creating quotation, issuing invoice, processing refund, and collecting bad debts; * Create or update operational manuals; * Analyze business data and survey results and present the findings to help with operational decisions; * Proactively assist in developing and implementing new system, processes, procedures or working practices to improve customer service efficiency and IATA Training’s operational effectiveness; * Provide backup support to other team members in Training Operations as needed; * Any other operational tasks assigned by supervisor or HoD.   Qualifications: * University degree in Business Administration, Logistics, Accounting, Finance, Economics, Statistics, Marketing, or related fields; * Prior experience in a similar function would be an advantage; * Proven organizational skills with the ability to handle multiple projects simultaneously whilst maintaining a high level of attention to detail and respecting the deadlines; * Strong sales and customer service orientation; * Demonstrated ability to work effectively as a team member in an international and multicultural environment * Ability to work efficiently and effectively under pressure; * Strong data analysis skills; * Ability to think creatively to solve problems; * Highly computer literate: excellent PC skills, particularly in MS Office; familiarity with IT system such as Salesforce, SAP, and SharePoint is a definite asset; ------------------------- At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are: * Act with integrity and uphold our standards * Think strategically in support of the global big picture * Partner and manage to create high performing teams * Putting people first by acting with a simple human touch Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.
Erforderliche Fähigkeiten Reporting to the Manager, Distance Learning, IATA Training, the incumbent will handle the day-to-day logistics of Distance Learning (DL) operations and assist in the projects of improving DL operations efficiency and effectiveness.
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Training Operations Associate, IATA Training ,
iata logistics operational course finance operations effectively handle think organization learning distance efficiency materials efficiently
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Job Titel

Training Operations Associate, IATA Training


Sprache des Anzeigentextes

English


Job-Details
Beschäftigungsart: Nicht spezifiziert

Gehalt Nicht spezifiziert

Land: Canada

Stadt: Montreal

Aufgaben:
* Respond to customer inquiries by email, phone call, or on IATA Training Facebook page;
* Assist customers in course selection, enrollment, and payment process;
* Maintain and develop solid customer relationships through high levels of service in order to expand and strengthen IATA’s customer base;
* Liaise with the Corporate Compliance, Finance, and the shipping company to ensure that all course enrollments and payments are processed efficiently and accurately and that the study materials are delivered to customers in a timely manner;
* Liaise with Product Managers or Subject Matter Experts for course logistics, product database, and customer inquiries concerning course materials and examination logistics;
* Manage financial aspects with Finance Department such as creating quotation, issuing invoice, processing refund, and collecting bad debts;
* Create or update operational manuals;
* Analyze business data and survey results and present the findings to help with operational decisions;
* Proactively assist in developing and implementing new system, processes, procedures or working practices to improve customer service efficiency and IATA Training’s operational effectiveness;
* Provide backup support to other team members in Training Operations as needed;
* Any other operational tasks assigned by supervisor or HoD.

 

Qualifications:

* University degree in Business Administration, Logistics, Accounting, Finance, Economics, Statistics, Marketing, or related fields;
* Prior experience in a similar function would be an advantage;
* Proven organizational skills with the ability to handle multiple projects simultaneously whilst maintaining a high level of attention to detail and respecting the deadlines;
* Strong sales and customer service orientation;
* Demonstrated ability to work effectively as a team member in an international and multicultural environment
* Ability to work efficiently and effectively under pressure;
* Strong data analysis skills;
* Ability to think creatively to solve problems;
* Highly computer literate: excellent PC skills, particularly in MS Office; familiarity with IT system such as Salesforce, SAP, and SharePoint is a definite asset;

-------------------------

At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:

* Act with integrity and uphold our standards
* Think strategically in support of the global big picture
* Partner and manage to create high performing teams
* Putting people first by acting with a simple human touch

Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.

Erforderliche Fähigkeiten
Reporting to the Manager, Distance Learning, IATA Training, the incumbent will handle the day-to-day logistics of Distance Learning (DL) operations and assist in the projects of improving DL operations efficiency and effectiveness.


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Firmendaten
Firmenname Ansprechspartner
IATA Nicht spezifiziert
Anschrift Land:
xxxxxxx Amsterdam, Switzerland
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Webseite: E-Mail-Adresse:
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Firmenprofil
Welcome to IATA Human Capital

At IATA, we are putting our people at the centre of the business agenda. Over the past few years, the air transport industry has met several challenges. In order to ensure its success, it had to simplify the way it does business.

In that context, IATA is looking for people who:

* Can adapt quickly to a changing environment
* Are team players
* Are results-oriented
* Value excellence in customer-service

At IATA, we are working hard at providing our employees with a great working and learning environment. Here are some of our Human Capital priorities for 2007:

* Reviewing our organisational structure creatively and professionally
* Attracting, selecting and retaining the best employees
* Helping our employees go through changes by increasing our focus on management development and improving our internal communications
* Maintaining a results-driven corporate culture by directly measuring achienvements against accountabilities and behaviours.

As some of our Members and partners, we have gone through an extensive re-engineering of the ways we manage our staff.

In 2003, we introduced new staff selection process, performance assessment and rewards systems.

In 2004, we improved our structure to make IATA a well-integrated organisation by introducing the matrix model. Our goal was to facilitate cross-divisional collaboration and circulation of best practices.

In 2005, we reviewed our organisational design to reduce the number of layers and broaden the span of control. Additionally, we developed a dynamic sales organisation and culture.

In 2006, we consolidated European regional offices into one unique hub and drove staff development from simply training to focus on a leadership & learning role.

Also, in cooperation with Dr. Noel Tichy of the University of Michigan School of Business, we have successfully launched the IATA Change Leadership (ICL) and the IATA Leadership Development Programme (ILDP), which act as incubators for preparing the next generation of IATA leaders.

Additionally, the IATA Internship Programmes (IIP) allows us to attract and develop - on a worldwide basis - the best among young talents interested in joining the air transport industry.
If you share our values and are up to the challenge, please visit our Career section to find out about our job opportunities or submit your application for the Internship programme.
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