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Sprache : Deutsch Job Titel : Manager, Account Management Program
Firmendaten : IATA
Land: Switzerland
Stadt: Amsterdam
Aufgaben:   Working with the global Salesforce user community, identify, document and prioritize process improvement opportunities in account data collection and distribution, as well as in account management.                                   Lead the development, documentation and adoption of improved processes, while integrating internationally-recognized data management best practices.                                     Document business requirements and functional specifications for global system enhancements (Salesforce, SAP, ACLI, SNOW, etc.), in support of improved processes.                                    Manage global system enhancements implementation and roll-out, including user acceptance testing, documentation and training.                                      Provide training and coaching to new account managers across IATA.                                      Coach account managers across IATA in their efforts to coordinate account activities with divisional SMEs, as well as to document and execute account plans.                                             Extract business intelligence from account profiles by:        exploring the industry's ownership structure;                            comparing issues & priorities globally or across regions;                        assessing product & service penetration across member airlines of similar size;                         assessing industry group participation across member airlines of similar size;                              comparing BSP/CASS participation versus local group involvement.                          Provide ongoing support for account management operations.                                   Qualifications: University qualification, with PMI certification an asset;  Significant project management experience in a support role;  Self-starter with demonstrated ability to work under minimal supervision;  Strong analytical skills and attention to detail; Ability to work internationally and cross culturally with strong communication and interpersonal skills. ------------------------- At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are: * Act with integrity and uphold our standards * Think strategically in support of the global big picture * Partner and manage to create high performing teams * Putting people first by acting with a simple human touch Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.
Erforderliche Fähigkeiten   Reporting to the Head, Account Management Program, the incumbent will be responsible for continuous development of the global account management process.                                                                                                                                                                                                                  
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Manager, Account Management Program ,
management across iata        document assessing member size organization participation similar airlines managers improved documentation
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Job Titel

Manager, Account Management Program


Sprache des Anzeigentextes

English


Job-Details
Beschäftigungsart: Nicht spezifiziert

Gehalt Nicht spezifiziert

Land: Switzerland

Stadt: Geneva

Aufgaben:
 

Working with the global Salesforce user community, identify, document and prioritize process improvement opportunities in account data collection and distribution, as well as in account management.                                  

Lead the development, documentation and adoption of improved processes, while integrating internationally-recognized data management best practices.                                    

Document business requirements and functional specifications for global system enhancements (Salesforce, SAP, ACLI, SNOW, etc.), in support of improved processes.                                   

Manage global system enhancements implementation and roll-out, including user acceptance testing, documentation and training.                                     

Provide training and coaching to new account managers across IATA.                                     

Coach account managers across IATA in their efforts to coordinate account activities with divisional SMEs, as well as to document and execute account plans.                                            

Extract business intelligence from account profiles by:
       exploring the industry's ownership structure;                    
       comparing issues & priorities globally or across regions;                
       assessing product & service penetration across member airlines of similar size;                 
       assessing industry group participation across member airlines of similar size;                      
       comparing BSP/CASS participation versus local group involvement.                         

Provide ongoing support for account management operations.                                

 

Qualifications:

University qualification, with PMI certification an asset;

 Significant project management experience in a support role;

 Self-starter with demonstrated ability to work under minimal supervision;

 Strong analytical skills and attention to detail; Ability to work internationally and cross culturally with strong communication and interpersonal skills.
-------------------------

At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:

* Act with integrity and uphold our standards
* Think strategically in support of the global big picture
* Partner and manage to create high performing teams
* Putting people first by acting with a simple human touch

Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.

Erforderliche Fähigkeiten
 
Reporting to the Head, Account Management Program, the incumbent will be responsible for continuous development of the global account management process.  

                                                                                                                                                                                                               


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Firmenprofil
Welcome to IATA Human Capital

At IATA, we are putting our people at the centre of the business agenda. Over the past few years, the air transport industry has met several challenges. In order to ensure its success, it had to simplify the way it does business.

In that context, IATA is looking for people who:

* Can adapt quickly to a changing environment
* Are team players
* Are results-oriented
* Value excellence in customer-service

At IATA, we are working hard at providing our employees with a great working and learning environment. Here are some of our Human Capital priorities for 2007:

* Reviewing our organisational structure creatively and professionally
* Attracting, selecting and retaining the best employees
* Helping our employees go through changes by increasing our focus on management development and improving our internal communications
* Maintaining a results-driven corporate culture by directly measuring achienvements against accountabilities and behaviours.

As some of our Members and partners, we have gone through an extensive re-engineering of the ways we manage our staff.

In 2003, we introduced new staff selection process, performance assessment and rewards systems.

In 2004, we improved our structure to make IATA a well-integrated organisation by introducing the matrix model. Our goal was to facilitate cross-divisional collaboration and circulation of best practices.

In 2005, we reviewed our organisational design to reduce the number of layers and broaden the span of control. Additionally, we developed a dynamic sales organisation and culture.

In 2006, we consolidated European regional offices into one unique hub and drove staff development from simply training to focus on a leadership & learning role.

Also, in cooperation with Dr. Noel Tichy of the University of Michigan School of Business, we have successfully launched the IATA Change Leadership (ICL) and the IATA Leadership Development Programme (ILDP), which act as incubators for preparing the next generation of IATA leaders.

Additionally, the IATA Internship Programmes (IIP) allows us to attract and develop - on a worldwide basis - the best among young talents interested in joining the air transport industry.
If you share our values and are up to the challenge, please visit our Career section to find out about our job opportunities or submit your application for the Internship programme.
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