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Jazykové dovednosti : Čeština Název práce : QR20157 - Technology Services Controller (Service Desk) | Hamad International Airport | Doha
Informace o společnosti : Hamad International Airport
Země Qatar
Město Doh
Náplň práce: You will plan and manage 24/7 operations of HIA IT Service Desk and IT Service fulfillment in line with defined service level objectives. You will own the development and maintenance of a high quality knowledge base and achieve the maximum first-call resolution of IT incidents reported through use of such database.  You will coach and develop IT service desk engineers to professionally represent IT to the customers through this key touch point and achieve incident recovery in the fastest possible time frame. Key accountabilities include
Požadované znalosti/dovednosti: * Graduate in Computer / Engineering or equivalent technical degree. * 5+ years of experience in leading IT Service Desk team that operates 24x7. Experience in an airport/ aviation environment with knowledge of special airport IT systems would be preferred. * ITIL certification with hands on experience in incident, problem and change management processes. * Sound knowledge of Microsoft core technologies such as Active Directory/Group Policy, Exchange, Office Communicator. * Good interpersonal and customer management skills * Demonstrated ability to communicate and influence at all levels * Self-managing and good organization skills.   Notes: 1. Resume / CV 2. Copy of Highest Educational Certificate 3. Copy of Passport
QR20157 - Technology Services Controller (Service Desk) | Hamad International Airport | Doha ,
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QR20157 - Technology Services Controller (Service Desk) | Hamad International Ai
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Název práce

QR20157 - Technology Services Controller (Service Desk) | Hamad International Airport | Doha


Vyjmout jazyk

English


Podrobnosti o práci
Typ zaměstnaneckého poměru: Nespecifikováno

Platové zařazení Nespecifikováno

Země Qatar

Město Doha

Náplň práce:
You will plan and manage 24/7 operations of HIA IT Service Desk and IT Service fulfillment in line with defined service level objectives. You will own the development and maintenance of a high quality knowledge base and achieve the maximum first-call resolution of IT incidents reported through use of such database.  You will coach and develop IT service desk engineers to professionally represent IT to the customers through this key touch point and achieve incident recovery in the fastest possible time frame.

Key accountabilities include

Požadované znalosti/dovednosti:
* Graduate in Computer / Engineering or equivalent technical degree.
* 5+ years of experience in leading IT Service Desk team that operates 24x7. Experience in an airport/ aviation environment with knowledge of special airport IT systems would be preferred.
* ITIL certification with hands on experience in incident, problem and change management processes.
* Sound knowledge of Microsoft core technologies such as Active Directory/Group Policy, Exchange, Office Communicator.
* Good interpersonal and customer management skills
* Demonstrated ability to communicate and influence at all levels
* Self-managing and good organization skills.

 

Notes:

1. Resume / CV
2. Copy of Highest Educational Certificate
3. Copy of Passport


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Zaměstnavatel Logo společnosti

Hamad International Airport
Informace o společnosti
Společnost Vaše jméno
Hamad International Airport Nespecifikováno
Adressa Země
PO Box 22550 Doha Qatar Doh, Qatar
telefon Fax
skryto skryto
Webové stránky E-mailová adresa
http://dohahamadairport.com skryto


Úvod

Hamad International Airport (HIA) is the hub for the rapidly expanding international Qatar Airways network. Open 24/7 and located just five km from Doha's city centre, the airport is used by more than 35 regional and international airlines. It is also home to the world’s only terminal dedicated to Qatar Airways First and Business Class passengers.
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