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Jazykové dovednosti : Čeština Název práce : QR17987 - Customer Services Duty Manager (HUB OPERATIONS) | Qatar Airways | Doha
Informace o společnosti : Qatar Airways
Země Qatar
Město Doha, Qatar
Náplň práce: As a Customer Services Duty Manager you will pro-actively manage Qatar Airways passenger services operations and maintain the smooth running of the terminals on shift basis. In this role,  you are responsible for the overall management of your shift with focus on the relevant Key Performance Indicators and 5-star service delivery.  You will ensure punctuality and safety of all Qatar Airways Operations. Specific accountabilities include: * Participates in customer services strategy formulation pertaining to Doha Airport. * Oversees and manages all terminal staff. * Ensures adequate staffing levels are maintained per shift. * Ensures adherence to company's Standard Operating Procedure with Safety and Security as foremost priority. * Fosters excellent teamwork and team spirit within Doha Hub team members. * Makes decisions, recommendations and take action pertaining to operations and uses unbiased rational approach to generate solutions. * Liaises with Hamad International Airport (HIA) personnel and other airport agencies on operational issues. * Handles all QR flights within the shift and ensures that proper hand over are done to the following Duty Manager.  
Požadované znalosti/dovednosti: You have Bachelor's degree with 5 years of job-related experience.  You will have Airport Operations background and has managed a multi-cultural team. You are knowledgeable on airport processes and technical requirements. You must have good knowledge of the Standard Operations Procedure (SOP) and confident to make quick decisions. You have good leadership capability to manage and meet development objectives of your team members as well as creating a high performing and collaborative team environment. You have strong communication skills with the ability to interact/communicate within all levels of the organization. You are a people person with passion to deliver 5-star service to the customer.  You are good in problem-solving, can thrive on pressure and organize.   Notes: 1. Resume / CV 2. Passport-size photograph 3. Copy of Highest Educational Certificate 4. Recent Full Length Color Photo – Business attire with White Background (Not Photoshop)
QR17987 - Customer Services Duty Manager (HUB OPERATIONS) | Qatar Airways | Doha ,
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QR17987 - Customer Services Duty Manager (HUB OPERATIONS) | Qatar Airways | Doha
airport operations ensures standard members decisions background levels duty airways safety pertaining qatar
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Název práce

QR17987 - Customer Services Duty Manager (HUB OPERATIONS) | Qatar Airways | Doha


Vyjmout jazyk

English


Podrobnosti o práci
Typ zaměstnaneckého poměru: Nespecifikováno

Platové zařazení Nespecifikováno

Země Qatar

Město Doha

Náplň práce:
As a Customer Services Duty Manager you will pro-actively manage Qatar Airways passenger services operations and maintain the smooth running of the terminals on shift basis. In this role,  you are responsible for the overall management of your shift with focus on the relevant Key Performance Indicators and 5-star service delivery.  You will ensure punctuality and safety of all Qatar Airways Operations.

Specific accountabilities include:

* Participates in customer services strategy formulation pertaining to Doha Airport.
* Oversees and manages all terminal staff.
* Ensures adequate staffing levels are maintained per shift.
* Ensures adherence to company's Standard Operating Procedure with Safety and Security as foremost priority.
* Fosters excellent teamwork and team spirit within Doha Hub team members.
* Makes decisions, recommendations and take action pertaining to operations and uses unbiased rational approach to generate solutions.
* Liaises with Hamad International Airport (HIA) personnel and other airport agencies on operational issues.
* Handles all QR flights within the shift and ensures that proper hand over are done to the following Duty Manager.

 

Požadované znalosti/dovednosti:
You have Bachelor's degree with 5 years of job-related experience.  You will have Airport Operations background and has managed a multi-cultural team. You are knowledgeable on airport processes and technical requirements. You must have good knowledge of the Standard Operations Procedure (SOP) and confident to make quick decisions.

You have good leadership capability to manage and meet development objectives of your team members as well as creating a high performing and collaborative team environment. You have strong communication skills with the ability to interact/communicate within all levels of the organization.

You are a people person with passion to deliver 5-star service to the customer.  You are good in problem-solving, can thrive on pressure and organize.

 

Notes:

1. Resume / CV
2. Passport-size photograph
3. Copy of Highest Educational Certificate
4. Recent Full Length Color Photo – Business attire with White Background (Not Photoshop)


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Zaměstnavatel Logo společnosti

Qatar Airways
Informace o společnosti
Společnost Vaše jméno
Qatar Airways Nespecifikováno
Adressa Země
P.O.Box 22550 Doha, Qatar, Qatar
telefon Fax
skryto skryto
Webové stránky E-mailová adresa
http://www.qatarairways.com skryto


Úvod
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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