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Jazykové dovednosti : Čeština Název práce : QR16241 - Senior Reservations & Ticketing Agent | Qatar Airways | Jakarta
Informace o společnosti : Qatar Airways
Země Qatar
Město Doha, Qatar
Náplň práce: In this role, you will provide a full service-oriented and professional reservations & ticketing service to all customers and travel businesses either through telephone calls or in person meetings.  You will achieve optimal customer satisfaction and achieve annual budget revenue targets. Specific accountabilities include: * Making and confirming reservations for passengers  * Ensuring calls are answered within three rings and maintain call duration of less than four minutes * Ensuring that 95% of calls are answered and that the abandoned call rate is less than 5%. * Maximising the number of bookings made in order to achieve departmental targets * Maximising customer satisfaction, service excellence and professionalism at all times towards clients * Effectively communicating the fares, policies and procedures to passengers by providing accurate information * Actioning group requests and staff travel requests as and when required by the Sales Team
Požadované znalosti/dovednosti: To be effective in this role, you will need a minimum of a High School Education. A recognised IATA/Airline Basic Tariff Course certification would be well regarded.  A minimum of two years of experience in a similar role would be ideal.  You will need excellent geographical knowledge, mathematical/calculation skills combined with an excellent telephone manner and superior customer service capability. English language fluency (written and spoken) is a requirement for this role. Notes: 1. Resume / CV 2. NOC (Qatar Airways Group Employees Only)
QR16241 - Senior Reservations & Ticketing Agent | Qatar Airways | Jakarta ,
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QR16241 - Senior Reservations & Ticketing Agent | Qatar Airways | Jakarta ,
achieve calls less maximising requests call targets telephone satisfaction reservations answered
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Název práce

QR16241 - Senior Reservations & Ticketing Agent | Qatar Airways | Jakarta


Vyjmout jazyk

English


Podrobnosti o práci
Typ zaměstnaneckého poměru: Nespecifikováno

Platové zařazení Nespecifikováno

Země Indonesia

Město Jakarta

Náplň práce:
In this role, you will provide a full service-oriented and professional reservations & ticketing service to all customers and travel businesses either through telephone calls or in person meetings.  You will achieve optimal customer satisfaction and achieve annual budget revenue targets.

Specific accountabilities include:

* Making and confirming reservations for passengers 
* Ensuring calls are answered within three rings and maintain call duration of less than four minutes
* Ensuring that 95% of calls are answered and that the abandoned call rate is less than 5%.
* Maximising the number of bookings made in order to achieve departmental targets
* Maximising customer satisfaction, service excellence and professionalism at all times towards clients
* Effectively communicating the fares, policies and procedures to passengers by providing accurate information
* Actioning group requests and staff travel requests as and when required by the Sales Team

Požadované znalosti/dovednosti:
To be effective in this role, you will need a minimum of a High School Education. A recognised IATA/Airline Basic Tariff Course certification would be well regarded.  A minimum of two years of experience in a similar role would be ideal.  You will need excellent geographical knowledge, mathematical/calculation skills combined with an excellent telephone manner and superior customer service capability.

English language fluency (written and spoken) is a requirement for this role.

Notes:

1. Resume / CV
2. NOC (Qatar Airways Group Employees Only)


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Zaměstnavatel Logo společnosti

Qatar Airways
Informace o společnosti
Společnost Vaše jméno
Qatar Airways Nespecifikováno
Adressa Země
P.O.Box 22550 Doha, Qatar, Qatar
telefon Fax
skryto skryto
Webové stránky E-mailová adresa
http://www.qatarairways.com skryto


Úvod
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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