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Jazykové dovednosti : Čeština Název práce : Customer Service Representative
Informace o společnosti : IATA
Země Switzerland
Město Amsterdam
Náplň práce: Provide timely and effective customer solutions in accordance with Service Level Agreements and Standard Operating Procedures; Provide customer assistance through multiple channels (phone, web, chat, e-mail) to stakeholders, primarily in Indonesia while also supporting stakeholders across the regions; Handle day to day multi-functional operational support; Be part of a customer centric dedicated team; Provide the necessary high level of quality and support to IATA’s business partners involved in the day to day operations of IATA’s distribution services in Indonesia and other countries across the regions; Liaise with other IATA business units; Proactively communicate with stakeholders in Indonesia and other markets across the region; Handle translation requirements from English to Bahasa Indonesia and vice versa; Support training and other continuous improvement tasks; Support marketing, promotional, and sales efforts for FDS product portfolio or other products and services required by the organization; Assist in maintaining up-to-date internal databases and document all customer interactions and queries in IATA’s Customer Relationship Management (CRM) tool - SalesForce; Be the customer's point of contact for IATA Resolutions and Settlement Systems procedures; Support implementation of regional / global projects; Contribute to any other tasks as required by the Manager, Customer Service. Qualifications: University Degree Business Administration or a relevant discipline;  1-3 years professional experience; Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and backgrounds with a strong sense of Customer Service ethics according to IATA's corporate philosophy; Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics; Embrace IATA’s corporate values; Strong ability to set priorities and to take initiative;  Excellent IT skills including MS office;  Proactive approach to problem solving;  Be results driven and demonstrate personal integrity; Excellent written and verbal communication skills in English and Bahasa Indonesia are a must, while proficiency in any other language will be an advantage. Since IATA is servicing customers and members throughout the Asia Pacific region, candidates must be willing to work in dedicated shifts, possibly on weekends or official public holidays. Compensation applies in accordance with the local Conditions of Employment. ------------------------- At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are: * Act with integrity and uphold our standards * Think strategically in support of the global big picture * Partner and manage to create high performing teams * Putting people first by acting with a simple human touch Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.
Požadované znalosti/dovednosti: Reporting to the Manager, Customer Service, the incumbent will be responsible for front-line customer service, case management and stakeholder support to IATA's business partners in the day-to-day operations of the BSP (Billing & Settlement Plan) and CASS (Cargo Account Settlement Systems) within the scope of IATA’s directives and procedures, as well as ensuring compliance with IATA global customer service process standards, Customer Relationship Management (CRM) tool user guidelines, and industry best practices.
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Název práce

Customer Service Representative


Vyjmout jazyk

English


Podrobnosti o práci
Typ zaměstnaneckého poměru: Nespecifikováno

Platové zařazení Nespecifikováno

Země Singapore

Město Singapore

Náplň práce:
Provide timely and effective customer solutions in accordance with Service Level Agreements and Standard Operating Procedures;
Provide customer assistance through multiple channels (phone, web, chat, e-mail) to stakeholders, primarily in Indonesia while also supporting stakeholders across the regions;
Handle day to day multi-functional operational support;
Be part of a customer centric dedicated team;
Provide the necessary high level of quality and support to IATA’s business partners involved in the day to day operations of IATA’s distribution services in Indonesia and other countries across the regions;
Liaise with other IATA business units;
Proactively communicate with stakeholders in Indonesia and other markets across the region;
Handle translation requirements from English to Bahasa Indonesia and vice versa;
Support training and other continuous improvement tasks;
Support marketing, promotional, and sales efforts for FDS product portfolio or other products and services required by the organization;
Assist in maintaining up-to-date internal databases and document all customer interactions and queries in IATA’s Customer Relationship Management (CRM) tool - SalesForce;
Be the customer's point of contact for IATA Resolutions and Settlement Systems procedures;
Support implementation of regional / global projects;
Contribute to any other tasks as required by the Manager, Customer Service.

Qualifications:

University Degree Business Administration or a relevant discipline; 
1-3 years professional experience;
Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and backgrounds with a strong sense of Customer Service ethics according to IATA's corporate philosophy;
Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics;
Embrace IATA’s corporate values;
Strong ability to set priorities and to take initiative; 
Excellent IT skills including MS office; 
Proactive approach to problem solving; 
Be results driven and demonstrate personal integrity;
Excellent written and verbal communication skills in English and Bahasa Indonesia are a must, while proficiency in any other language will be an advantage.
Since IATA is servicing customers and members throughout the Asia Pacific region, candidates must be willing to work in dedicated shifts, possibly on weekends or official public holidays. Compensation applies in accordance with the local Conditions of Employment.
-------------------------

At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:

* Act with integrity and uphold our standards
* Think strategically in support of the global big picture
* Partner and manage to create high performing teams
* Putting people first by acting with a simple human touch

Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.

Požadované znalosti/dovednosti:
Reporting to the Manager, Customer Service, the incumbent will be responsible for front-line customer service, case management and stakeholder support to IATA's business partners in the day-to-day operations of the BSP (Billing & Settlement Plan) and CASS (Cargo Account Settlement Systems) within the scope of IATA’s directives and procedures, as well as ensuring compliance with IATA global customer service process standards, Customer Relationship Management (CRM) tool user guidelines, and industry best practices.


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IATA
Informace o společnosti
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IATA Nespecifikováno
Adressa Země
xxxxxxx Amsterdam, Switzerland
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Úvod
Welcome to IATA Human Capital

At IATA, we are putting our people at the centre of the business agenda. Over the past few years, the air transport industry has met several challenges. In order to ensure its success, it had to simplify the way it does business.

In that context, IATA is looking for people who:

* Can adapt quickly to a changing environment
* Are team players
* Are results-oriented
* Value excellence in customer-service

At IATA, we are working hard at providing our employees with a great working and learning environment. Here are some of our Human Capital priorities for 2007:

* Reviewing our organisational structure creatively and professionally
* Attracting, selecting and retaining the best employees
* Helping our employees go through changes by increasing our focus on management development and improving our internal communications
* Maintaining a results-driven corporate culture by directly measuring achienvements against accountabilities and behaviours.

As some of our Members and partners, we have gone through an extensive re-engineering of the ways we manage our staff.

In 2003, we introduced new staff selection process, performance assessment and rewards systems.

In 2004, we improved our structure to make IATA a well-integrated organisation by introducing the matrix model. Our goal was to facilitate cross-divisional collaboration and circulation of best practices.

In 2005, we reviewed our organisational design to reduce the number of layers and broaden the span of control. Additionally, we developed a dynamic sales organisation and culture.

In 2006, we consolidated European regional offices into one unique hub and drove staff development from simply training to focus on a leadership & learning role.

Also, in cooperation with Dr. Noel Tichy of the University of Michigan School of Business, we have successfully launched the IATA Change Leadership (ICL) and the IATA Leadership Development Programme (ILDP), which act as incubators for preparing the next generation of IATA leaders.

Additionally, the IATA Internship Programmes (IIP) allows us to attract and develop - on a worldwide basis - the best among young talents interested in joining the air transport industry.
If you share our values and are up to the challenge, please visit our Career section to find out about our job opportunities or submit your application for the Internship programme.
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