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Jazykové dovednosti : Čeština Název práce : Intern, Training Center Geneva
Informace o společnosti : IATA
Země Switzerland
Město Amsterdam
Náplň práce: Coordinate, from beginning to end, a minimum of 10 Instructor-Led classes per quarter. Coordination includes, amongst other tasks: Managing the customer relationship: thanks to an good knowledge of TRNG’s portfolio (300+ courses) and policies following a 2-week training, answer any question and provide proactive guidance to ensure a high level of customer service (including visa invitation letters and certificate/diploma issuance) and return business;  Organizing the designated instructor’s travel and accommodation (choosing and booking flights and managing visa applications);  Getting the course material received electronically from the Product Manager (PM) printed and order the relevant publications if any;  Ensuring proper set-up for the course venue;  Collect fees and follow up on outstanding debt for all assigned courses, and follow up with Finance on payment application. Provide feedback and status on aged items to the Credit Manager;  Follow through to finalization on a minimum of 1 own commercial lead for in-company courses (or similar contracts).  Carry out any special project assigned. These projects vary depending on needs and have included:  Create a training kit for new hires;   Coordinate social events for the team;  Coordinate bad debt reconciliation activities and data;  Manage the Training Centers supplies’ inventory. Qualifications: Pursuing a university degree in Business Administration or equivalent; Proven organizational skills with the ability to handle multiple projects simultaneously while maintaining high attention to detail; Excellent interpersonal and communication skills; persistent and positive can-do approach; Demonstrated ability to work effectively in an international and multicultural environment; Ability to work efficiently and effectively under pressure and meet deadlines; Ability to think openly, imaginatively and creatively; must enjoy working in a fast-paced team environment; Excellent English skills (verbal & written), knowledge of other languages is an asset; Highly computer literate: fully familiar with Word, Excel, PowerPoint; Strong sales and customer service orientation. ------------------------- At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are: * Act with integrity and uphold our standards * Think strategically in support of the global big picture * Partner and manage to create high performing teams * Putting people first by acting with a simple human touch Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.
Požadované znalosti/dovednosti: As part of the Operations team of IATA Training (www.iata.org/training [http://www.iata.org/training]), the incumbent will handle the administration, logistics and promotion of classroom courses at the Geneva Training Center.
Intern, Training Center Geneva ,
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Název práce

Intern, Training Center Geneva


Vyjmout jazyk

English


Podrobnosti o práci
Typ zaměstnaneckého poměru: Nespecifikováno

Platové zařazení Nespecifikováno

Země Switzerland

Město Geneva

Náplň práce:
Coordinate, from beginning to end, a minimum of 10 Instructor-Led classes per quarter.
Coordination includes, amongst other tasks:
Managing the customer relationship: thanks to an good knowledge of TRNG’s portfolio (300+ courses) and policies following a 2-week training, answer any question and provide proactive guidance to ensure a high level of customer service (including visa invitation letters and certificate/diploma issuance) and return business;
 Organizing the designated instructor’s travel and accommodation (choosing and booking flights and managing visa applications);
 Getting the course material received electronically from the Product Manager (PM) printed and order the relevant publications if any;
 Ensuring proper set-up for the course venue;
 Collect fees and follow up on outstanding debt for all assigned courses, and follow up with Finance on payment application. Provide feedback and status on aged items to the Credit Manager;
 Follow through to finalization on a minimum of 1 own commercial lead for in-company courses (or similar contracts).
 Carry out any special project assigned. These projects vary depending on needs and have included:
 Create a training kit for new hires; 
 Coordinate social events for the team;
 Coordinate bad debt reconciliation activities and data;
 Manage the Training Centers supplies’ inventory.

Qualifications:

Pursuing a university degree in Business Administration or equivalent;
Proven organizational skills with the ability to handle multiple projects simultaneously while maintaining high attention to detail; Excellent interpersonal and communication skills; persistent and positive can-do approach;
Demonstrated ability to work effectively in an international and multicultural environment;
Ability to work efficiently and effectively under pressure and meet deadlines;
Ability to think openly, imaginatively and creatively; must enjoy working in a fast-paced team environment;
Excellent English skills (verbal & written), knowledge of other languages is an asset;
Highly computer literate: fully familiar with Word, Excel, PowerPoint;
Strong sales and customer service orientation.
-------------------------

At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:

* Act with integrity and uphold our standards
* Think strategically in support of the global big picture
* Partner and manage to create high performing teams
* Putting people first by acting with a simple human touch

Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.

Požadované znalosti/dovednosti:
As part of the Operations team of IATA Training (www.iata.org/training [http://www.iata.org/training]), the incumbent will handle the administration, logistics and promotion of classroom courses at the Geneva Training Center.


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IATA
Informace o společnosti
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IATA Nespecifikováno
Adressa Země
xxxxxxx Amsterdam, Switzerland
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Úvod
Welcome to IATA Human Capital

At IATA, we are putting our people at the centre of the business agenda. Over the past few years, the air transport industry has met several challenges. In order to ensure its success, it had to simplify the way it does business.

In that context, IATA is looking for people who:

* Can adapt quickly to a changing environment
* Are team players
* Are results-oriented
* Value excellence in customer-service

At IATA, we are working hard at providing our employees with a great working and learning environment. Here are some of our Human Capital priorities for 2007:

* Reviewing our organisational structure creatively and professionally
* Attracting, selecting and retaining the best employees
* Helping our employees go through changes by increasing our focus on management development and improving our internal communications
* Maintaining a results-driven corporate culture by directly measuring achienvements against accountabilities and behaviours.

As some of our Members and partners, we have gone through an extensive re-engineering of the ways we manage our staff.

In 2003, we introduced new staff selection process, performance assessment and rewards systems.

In 2004, we improved our structure to make IATA a well-integrated organisation by introducing the matrix model. Our goal was to facilitate cross-divisional collaboration and circulation of best practices.

In 2005, we reviewed our organisational design to reduce the number of layers and broaden the span of control. Additionally, we developed a dynamic sales organisation and culture.

In 2006, we consolidated European regional offices into one unique hub and drove staff development from simply training to focus on a leadership & learning role.

Also, in cooperation with Dr. Noel Tichy of the University of Michigan School of Business, we have successfully launched the IATA Change Leadership (ICL) and the IATA Leadership Development Programme (ILDP), which act as incubators for preparing the next generation of IATA leaders.

Additionally, the IATA Internship Programmes (IIP) allows us to attract and develop - on a worldwide basis - the best among young talents interested in joining the air transport industry.
If you share our values and are up to the challenge, please visit our Career section to find out about our job opportunities or submit your application for the Internship programme.
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