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Jazykové dovednosti : Čeština Název práce : QR16141 - Customer Services Manager | Hamad International Airport | Doha
Informace o společnosti : Hamad International Airport
Země Qatar
Město Doh
Náplň práce: As Customer Services Manager designs the team identity and supports the customer services staff within Hamad International Airport and develops a customer centric culture of continuous improvement. Develops and implements strategic objectives and tools to achieve favorable ratings in various customer satisfaction review. Expert in leadership, mentoring and coaching techniques to manage a culturally diverse workforce in a high-pressure and challenging environment.  Key responsibilities will be: * Manage and supervise the day to day terminal, call center, customer relations and lost property operations to safeguard the level of customer service delivery.  * Compile and analyse the daily service delivery reports overall customer experience and develop strategies to identify areas of improvement. * Monitor and support the customer feedback process to maintain the business intelligence data collection. * Monitor and support the Grooming to ensure that standards are followed at all times in line with departmental and organisation policies.  * Prepare the team response to any Airport emergency to include but not limited to assistance in the passenger reception centre (PRC), friends and relatives reception centre (FRRC) and reunion & exit centre (REC) and Call Center.
Požadované znalosti/dovednosti: * Minimum Bachelor's level or equivalent * Advance courses in airport and or airline management * Minimum 7 years relevant experience * Experience at airports and / or airlines either working for the airport or as a consultant on a similar role. * Experience in people management and leadership within an airport operations role. * Experience in project management would be a distinct advantage. * Managerial skills - Ability to delegate work, set clear direction and manage workflow.  * Must have a high degree of self-motivation and be able to develop new skills and concepts quickly. * Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Notes: 1. Resume / CV 2. Copy of Passport 3. Copy of Highest Educational Certificate
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QR16141 - Customer Services Manager | Hamad International Airport | Doha ,
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Název práce

QR16141 - Customer Services Manager | Hamad International Airport | Doha


Vyjmout jazyk

English


Podrobnosti o práci
Typ zaměstnaneckého poměru: Nespecifikováno

Platové zařazení Nespecifikováno

Země Qatar

Město Doha

Náplň práce:
As Customer Services Manager designs the team identity and supports the customer services staff within Hamad International Airport and develops a customer centric culture of continuous improvement. Develops and implements strategic objectives and tools to achieve favorable ratings in various customer satisfaction review. Expert in leadership, mentoring and coaching techniques to manage a culturally diverse workforce in a high-pressure and challenging environment. 

Key responsibilities will be:

* Manage and supervise the day to day terminal, call center, customer relations and lost property operations to safeguard the level of customer service delivery. 

* Compile and analyse the daily service delivery reports overall customer experience and develop strategies to identify areas of improvement.

* Monitor and support the customer feedback process to maintain the business intelligence data collection.
* Monitor and support the Grooming to ensure that standards are followed at all times in line with departmental and organisation policies. 

* Prepare the team response to any Airport emergency to include but not limited to assistance in the passenger reception centre (PRC), friends and relatives reception centre (FRRC) and reunion & exit centre (REC) and Call Center.

Požadované znalosti/dovednosti:
* Minimum Bachelor's level or equivalent
* Advance courses in airport and or airline management
* Minimum 7 years relevant experience
* Experience at airports and / or airlines either working for the airport or as a consultant on a similar role.
* Experience in people management and leadership within an airport operations role.
* Experience in project management would be a distinct advantage.
* Managerial skills - Ability to delegate work, set clear direction and manage workflow. 
* Must have a high degree of self-motivation and be able to develop new skills and concepts quickly.
* Strong mentoring and coaching skills. Ability to train and develop subordinate's skills.

Notes:

1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate


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Zaměstnavatel Logo společnosti

Hamad International Airport
Informace o společnosti
Společnost Vaše jméno
Hamad International Airport Nespecifikováno
Adressa Země
PO Box 22550 Doha Qatar Doh, Qatar
telefon Fax
skryto skryto
Webové stránky E-mailová adresa
http://dohahamadairport.com skryto


Úvod

Hamad International Airport (HIA) is the hub for the rapidly expanding international Qatar Airways network. Open 24/7 and located just five km from Doha's city centre, the airport is used by more than 35 regional and international airlines. It is also home to the world’s only terminal dedicated to Qatar Airways First and Business Class passengers.
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