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Jazykové dovednosti : Čeština Název práce : QR15444 - Officer Quality and Training - Customer Contact Centre | Qatar Airways | Fort Lauderdale
Informace o společnosti : Qatar Airways
Země Qatar
Město Doha, Qatar
Náplň práce: As a Quality and Training Officer, you will ensure compliance to Qatar Airways (QR) Contact Centre quality and training standards. You will assist in achieving continuous qualitative improvement in the service delivery through all customer contact channels. You will also be responsible to execute local training activities for local assurance team. 
Požadované znalosti/dovednosti: To be successful for this role you must hold a Bachelor’s degree with a minimum of 4 years of job-related experience however a job related experience in an airline contact center would be preferred. You must have good training delivery experience and solid experience in reservations and ticketing, within a coaching or training capacity. You must be self-motivated, an excellent problem solver and have an intense customer service focus. You also should have the ability to facilitate organisational change and become involved with strategic planning.   Notes: 1. Resume / CV
QR15444 - Officer Quality and Training - Customer Contact Centre | Qatar Airways | Fort Lauderdale ,
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QR15444 - Officer Quality and Training - Customer Contact Centre | Qatar Airways
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Název práce

QR15444 - Officer Quality and Training - Customer Contact Centre | Qatar Airways | Fort Lauderdale


Vyjmout jazyk

English


Podrobnosti o práci
Typ zaměstnaneckého poměru: Nespecifikováno

Platové zařazení Nespecifikováno

Země Nespecifikováno

Město Fort Lauderdale

Náplň práce:
As a Quality and Training Officer, you will ensure compliance to Qatar Airways (QR) Contact Centre quality and training standards. You will assist in achieving continuous qualitative improvement in the service delivery through all customer contact channels. You will also be responsible to execute local training activities for local assurance team. 

Požadované znalosti/dovednosti:
To be successful for this role you must hold a Bachelor’s degree with a minimum of 4 years of job-related experience however a job related experience in an airline contact center would be preferred. You must have good training delivery experience and solid experience in reservations and ticketing, within a coaching or training capacity.

You must be self-motivated, an excellent problem solver and have an intense customer service focus. You also should have the ability to facilitate organisational change and become involved with strategic planning.

 

Notes:

1. Resume / CV


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Zaměstnavatel Logo společnosti

Qatar Airways
Informace o společnosti
Společnost Vaše jméno
Qatar Airways Nespecifikováno
Adressa Země
P.O.Box 22550 Doha, Qatar, Qatar
telefon Fax
skryto skryto
Webové stránky E-mailová adresa
http://www.qatarairways.com skryto


Úvod
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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