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Jazykové dovednosti : Čeština Název práce : QR15442 - Airport Services Agent | Qatar Airways | Sydney
Informace o společnosti : Qatar Airways
Země Qatar
Město Doha, Qatar
Náplň práce: Provides service excellence to customers at the airport terminal, and helping create a stress free environment for customers whilst travelling. Ensures total quality service and adhering to safety policy and security standards of the company. Ensures Premium Passengers receive total quality service and staff adheres to safety policy and security standards of the company. OPERATIONAL * Be visible to ensure that the highest level of service, products is provided in a professional manner. * Liaises with Check-in, and other related areas for the smooth acceptance of passengers. * Escorts and directs Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates etc. * Assists Duty Officer to handle company material and records. * Liaises with G.H.A. for quick processing of hotel and transfer passengers * Works with GHA and ensure smooth passenger handling. * Assists Passengers in regard to Entry Requirements, Visas, Residence Permits etc * Ensures passengers are assisted smoothly through airport facilities. * Conduct pre-flight administration to ensure the smooth running of every Qatar Airways flight departure. * Conduct post flight administration to ensure an accurate record of flight activities * Monitor missing and damaged baggage keeping customers informed of the progress of their file. * Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit. DEVELOPMENT * Take responsibility for own ongoing personal development and growth of expertise. * Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program. * Other duties and responsibilities as requested by ASM/ Management.   OPERATIONAL SAFETY * Ensure full awareness of work health and safety requirements and expectations in order to minimise health and safety risks for self and colleagues  * Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the operation to guarantee employee safety, security, legislative compliance, delivery of high quality service with a responsible environmental attitude  * Take a direct and personal interest in reported injuries, incidents, near misses and hazards to ensure that appropriate reporting, investigation and response is being achieved. 
Požadované znalosti/dovednosti: QUALIFICATIONS: Essential * High School Qualification (e.g. O level, Year 10, min compulsory education) * Experience - minimum 2 years of job-related experience required Preferred * 1 or more year’s experience to customer service in an Airline / Travel Industry/ Hospitality Institute * IATA or airline Basic Tariff and Pricing Course will be an advantage   JOB SPECIFIC SKILLS: Essential * Computer literate – MS Office essential * Well developed inter personal team oriented skills. * Fluent in English language, both written and oral * Good organisational skills. * Flexible for night shift operations * Upbeat and positive attitude are necessary to perform well in this very high pressure and demanding environment. Notes: 1. Resume / CV 2. NOC (Qatar Airways Group Employees Only)
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Název práce

QR15442 - Airport Services Agent | Qatar Airways | Sydney


Vyjmout jazyk

English


Podrobnosti o práci
Typ zaměstnaneckého poměru: Nespecifikováno

Platové zařazení Nespecifikováno

Země Australia

Město Sydney

Náplň práce:
Provides service excellence to customers at the airport terminal, and helping create a stress free environment for customers whilst travelling. Ensures total quality service and adhering to safety policy and security standards of the company. Ensures Premium Passengers receive total quality service and staff adheres to safety policy and security standards of the company.

OPERATIONAL

* Be visible to ensure that the highest level of service, products is provided in a professional manner.
* Liaises with Check-in, and other related areas for the smooth acceptance of passengers.
* Escorts and directs Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates etc.
* Assists Duty Officer to handle company material and records.
* Liaises with G.H.A. for quick processing of hotel and transfer passengers
* Works with GHA and ensure smooth passenger handling.
* Assists Passengers in regard to Entry Requirements, Visas, Residence Permits etc
* Ensures passengers are assisted smoothly through airport facilities.
* Conduct pre-flight administration to ensure the smooth running of every Qatar Airways flight departure.
* Conduct post flight administration to ensure an accurate record of flight activities
* Monitor missing and damaged baggage keeping customers informed of the progress of their file.
* Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.

DEVELOPMENT

* Take responsibility for own ongoing personal development and growth of expertise.
* Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.
* Other duties and responsibilities as requested by ASM/ Management.

 

OPERATIONAL SAFETY

* Ensure full awareness of work health and safety requirements and expectations in order to minimise health and safety risks for self and colleagues 
* Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the operation to guarantee employee safety, security, legislative compliance, delivery of high quality service with a responsible environmental attitude 
* Take a direct and personal interest in reported injuries, incidents, near misses and hazards to ensure that appropriate reporting, investigation and response is being achieved. 

Požadované znalosti/dovednosti:
QUALIFICATIONS:

Essential

* High School Qualification (e.g. O level, Year 10, min compulsory education)
* Experience - minimum 2 years of job-related experience required

Preferred

* 1 or more year’s experience to customer service in an Airline / Travel Industry/ Hospitality Institute
* IATA or airline Basic Tariff and Pricing Course will be an advantage

 

JOB SPECIFIC SKILLS:
Essential

* Computer literate – MS Office essential
* Well developed inter personal team oriented skills.
* Fluent in English language, both written and oral
* Good organisational skills.
* Flexible for night shift operations
* Upbeat and positive attitude are necessary to perform well in this very high pressure and demanding environment.

Notes:

1. Resume / CV
2. NOC (Qatar Airways Group Employees Only)


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Zaměstnavatel Logo společnosti

Qatar Airways
Informace o společnosti
Společnost Vaše jméno
Qatar Airways Nespecifikováno
Adressa Země
P.O.Box 22550 Doha, Qatar, Qatar
telefon Fax
skryto skryto
Webové stránky E-mailová adresa
http://www.qatarairways.com skryto


Úvod
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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