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Език : Български Наименование на длъжността : QR15444 - Officer Quality and Training - Customer Contact Centre | Qatar Airways | Fort Lauderdale
Данни за фирмата : Qatar Airways
Държава: Qatar
Град: Doha, Qatar
Отговорности: As a Quality and Training Officer, you will ensure compliance to Qatar Airways (QR) Contact Centre quality and training standards. You will assist in achieving continuous qualitative improvement in the service delivery through all customer contact channels. You will also be responsible to execute local training activities for local assurance team. 
Нужни качества: To be successful for this role you must hold a Bachelor’s degree with a minimum of 4 years of job-related experience however a job related experience in an airline contact center would be preferred. You must have good training delivery experience and solid experience in reservations and ticketing, within a coaching or training capacity. You must be self-motivated, an excellent problem solver and have an intense customer service focus. You also should have the ability to facilitate organisational change and become involved with strategic planning.   Notes: 1. Resume / CV
QR15444 - Officer Quality and Training - Customer Contact Centre | Qatar Airways | Fort Lauderdale ,
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QR15444 - Officer Quality and Training - Customer Contact Centre | Qatar Airways
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Наименование на длъжността

QR15444 - Officer Quality and Training - Customer Contact Centre | Qatar Airways | Fort Lauderdale


Език на обявата

English


Данни за работата
Тип длъжност: Не е избрано

Предлагано заплащане: Не е избрано

Държава: Не е избрано

Град: Fort Lauderdale

Отговорности:
As a Quality and Training Officer, you will ensure compliance to Qatar Airways (QR) Contact Centre quality and training standards. You will assist in achieving continuous qualitative improvement in the service delivery through all customer contact channels. You will also be responsible to execute local training activities for local assurance team. 

Нужни качества:
To be successful for this role you must hold a Bachelor’s degree with a minimum of 4 years of job-related experience however a job related experience in an airline contact center would be preferred. You must have good training delivery experience and solid experience in reservations and ticketing, within a coaching or training capacity.

You must be self-motivated, an excellent problem solver and have an intense customer service focus. You also should have the ability to facilitate organisational change and become involved with strategic planning.

 

Notes:

1. Resume / CV


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Работодател Лого на фирмата

Qatar Airways
Данни за фирмата
Име на фирмата: Лице за контакт:
Qatar Airways Не е избрано
Адрес: Държава:
P.O.Box 22550 Doha, Qatar, Qatar
Телефон Факс:
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Web страница: Email адрес:
http://www.qatarairways.com -скрит -


Представяне
About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.
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